Reviews

This profile includes reviews for Touchstone Medical Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Touchstone Medical Imaging has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Touchstone Medical Imaging

  1431 Perrone Way Franklin, TN 37069-4243

• 

  Touchstone Medical Imaging

  5455 Basswood Boulevard # 550 Fort Worth, TX 76137

• 

  Touchstone Medical Imaging

  665 NE Alsbury Blvd Burleson, TX 76028-2660

• 

  Touchstone Medical Imaging

  250 W Nottingham Ste 200 San Antonio, TX 78209

• 

  Touchstone Medical Imaging

  6900 Harris pkwy Fort Worth, TX 76132

Review Details

• Review fromCharles W.

  Date: 09/06/2023

  1 star

  Charles W.

  Date: 09/06/2023

  they over charged and kept my money from may 23 to 9/1, and wont pay my interest that they caused me by not refunding me and lying for months! I want to sue them.

  Charles W.

  Date: 09/11/2023

  This company has been deceptive to be nice, and lied repeatedly about trying to reach me for the refund. I even had my insurance company call me and them for a conference call and they lied about everything! The original lie was, they couldn’t return it to my credit card. But for five months later, it was miraculously returned to my credit card., The same card that they said they couldn’t return it to in May.

• Review fromPeter K

  Date: 07/03/2023

  1 star
  Their insurance and payment collection is flawed and a scam. I have ****** ********** and Touchstone is listed as a Tier-1 in-network preferred facility which means it is a $1,000 deductible. However, whenever I have my appointment at Touchstone, they keep informing me that I have a $4,000 deductible which is non Tier-1 deductible amount. When I speak with the front desk/scheduler, they tell me that it's what the system is making me pay and the only way they could make this work is if I call ****** **********, get a reference ID and the representative name. When I provided the plan details, reference ID and representative name, they say it's in my file but when I visited them again at the same location, they quoted me with the same deductible amount of $4,000. Apparently, their reasoning is because they need this for every single module (meaning I would need to get reference ID for MRI chest and separate reference ID for MRI of pelvic when the insurance document I provided them clearly states for all radiology images outside of physician office). They also make you pay upfront which means I could've paid $1000-$4000 more than I needed to if I did not call insurance myself to get my insurance verified. It's a complete scam where they make the patients figure out the contract between Touchstone and the insurance companies. They will NOT call the insurance company for you to verify the insurance which is the most irresponsible and immoral thing to do. They will always overcharge you and collect money this way. In process to sue the company for immoral financial billing practices.

• Review fromDee J

  Date: 05/04/2023

  2 stars

  Dee J

  Date: 05/04/2023

  When the tech did my IV catheter she stuck me twice with the same IV catheter without using another one as the first one blew. She told me I would need to hold my breath to which I could have just stayed still. Then she said I didn’t hold my breath long enough which I can’t do bc of asthma and other medical issues so she said the imaging was sufficient. I paid $200 upfront and then made $65 auto payments. I’m still being billed like I haven’t set up auto pay and being set to collections. I am very unhappy with the services at these locations and I have gone to several.

  Touchstone Medical Imaging

  Date: 05/05/2023

  Touchstone Medical Imaging is committed to our patients' privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor. Patient care concerns can be addressed with our center managers.

• Review fromkelly W

  Date: 08/24/2022

  1 star
  I paid $1,952.00 OM March15, 2022 for an MRI out of pocket. A few days before the scan I was called by Touchstone to confirm I was able to pay for the scan on the day of the procedure. I wrote a check for the amount they claimed I owed on the day of the procedure And considered the matter closed. A few weeks later I get a bill in the mail for an additional $167 claiming there was still money to be paid. I called and told them that I paid the exact amount that I was told on the day of the procedure and was unwilling to pay any more. This was not the first time that Touchstone imaging in Keller had done this to me. They have a history of over-billing patience AFTER they collect from the patient on the day of the scan. With all of the new imaging places that have popped up everywhere I would suggest you look elsewhere other than Touchstone imaging in Keller. They have now hired a collection agency to hound me for $167. I asked why I would pay $1952 willingly but try to cheat them out of $167? You will be sorry if you trust them.