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Business Profile

Medical Spa

Jack & Jill Aesthetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

This profile includes complaints for Jack & Jill Aesthetics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jack & Jill Aesthetics has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Huixin(ivy) ****on terms. Yet, they ignored my initial notice, misled me in January, and then refused to honor the agreement in February.

      Business Response

      Date: 02/28/2025

      Dear Ivy,
      I want to sincerely apologize for the experience you've had with this situation. At Jack+**** ******************* our patients always come first, and I deeply regret that your email was overlooked. After personally investigating the matter, I found that for some reason, your message ended up in our spam folder. That being said, this is still no excuse for the staff not checking their spam folder and failing to respond promptly. I truly understand how frustrating this must be.
      I have immediately cancelled your membership, so there will be no further charges. I've asked ******, our Patient Concierge Manager, to contact you personally by phone to discuss any remaining concerns.
      If there is anything else I can do for you or if you have any other needs, please do not hesitate to contact me directly at *************************************************************. I genuinely want to ensure that we address everything to your satisfaction.
      Thank you for your understanding, and we wish you nothing but the best in your skincare journey.
      Warm regards,

      ******* Billingsley 
      CEO


    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a service on Groupon on June 3, 2024. The service was for two IPL photofacial sessions with **** and **** Aesthetics. The Groupon indicated that the visits expire in September. I called to book the first session today, and was told that they are not booking any IPL treatments until after September, as one must avoid the sun after the treatment. I indicated that is not acceptable and that I would like a refund. They indicated I would have to go through Groupon. The fine print of the Groupon indicates no waiting period. It states that the Groupon expires in September. Had I known that there was a 4 month waiting period, I would not have purchased this Groupon. This seems highly unethical, and potentially a deceptive advertisement of a service. I would like a refund.

    Jack & Jill Aesthetics is NOT a BBB Accredited Business.

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