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Business Profile

Roofing Contractors

Professional Roofers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PR (Professional Roofers) began installing my neighbors roof, she hired PR roofing, Franklin, TN., the week of June 13, 2022. My neighbor and I live in a connected town home, at some point the roofers started removing my side of the roof, I did not hire PR roofing, I have never met *** *********** or talked to him at this point. By the end of the week me and my neighbor had a new roof. My neighbor has received her warranty, I have contacted *** *********** three times and gave him my email address, but he has never sent me the warranty. I need to send the warranty to my insurance company and have a copy for my records. I believe Mr. *********** has had plenty of time to send my warranty, he could have mailed it to me if he forgot my email address. I want the warranty mailed to my home address, not emailed.

    Business Response

    Date: 08/22/2022

    Business Response /* (1000, 5, 2022/08/11) */
    Contact Name and Title: **** ***** - Operations
    Contact Phone: XXXXXXXXXX
    Contact Email: ****@proroofersinc.com
    Hello!

    My name is **** and I run operations for Professional Roofers. First and foremost I want to apologize for the delay on getting you the warranty. It was not our intention to withhold that from you. This was a miscommunication on my part and I misunderstood. I did see where *** informed us to send that email to you with the warranty on 8/6/22 and after receiving your email address I sent it on 8/9/22. If you didn't receive it please let me know. Also, we are printing off a physical copy and will be mailing that to you asap. Again, I'm sorry you've had to wait a couple of months but it should be to you soon! If you ever need anything please don't hesitate to contact us directly and we'd be happy to help. Our office phone is XXX-XXX-XXXX and we'll be sure to address any questions or concerns you have.

    I hope this can all be resolved and not leave a bad taste in your mouth. We truly appreciate your understanding through it all.

    Thanks again!


    Consumer Response /* (3000, 7, 2022/08/11) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I will accept when I have received the warranty.


    Business Response /* (4000, 9, 2022/08/15) */
    Hi ***,

    Just wanted to follow up on this again - I tried to reach out via phone late last week to share this information with a personal touch, but was unsuccessful in reaching you.

    We emailed your warranty again from our company system (please check your spam folder), I have attached it to this message, and we also mailed your warranty on Thursday to be physically delivered to your address. You should receive it early this week, so please keep an eye out so that we may reach your desired resolution.

    Once again, our company phone number is XXX-XXX-XXXX. If there are any issues, please reach out to us there for an expedited response.

    Thank you,

    ****** ******
    General Manager
    Professional Roofers, Inc

Professional Roofers is BBB Accredited.

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