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Business Profile

Spa

True REST Float Spa Cool Springs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9, 2025, I received a missed call from the spa. When I returned the ****** speakerphone with my fianc presentI spoke with an employee who identified himself as *****. He initially claimed I had forgotten something at the spa. When I asked what it was, he said I had forgotten to give him my number. He then told me he thought I was cute and wanted to see if he could get my number. I declined, and he responded with something along the lines of, Worth a shot, before ending the call.This was not only unprofessional and highly inappropriate, but it also made me feel uncomfortable and disrespected. I visited the spa for wellness and relaxation with my mother-in-law, not to be contacted for personal reasons by staff. This misuse of my personal contact information is unacceptable as he had to go into my personal membership account in the spas system to obtain my person number. When I emailed a complaint, I was emailed back from ***** the male who inappropriately called me by breaching my privacy to obtain my phone number.I want a refund for remaining unused floats and cancelation of my membership.

    Customer Answer

    Date: 05/15/2025

    Spoke to op manager from ***, was amazing to speak with him. He showed the values of the company and helped me with this issue. The manager I spoke with helped to resolve this issue and was the best human to human understanding and attentiveness ive experienced from a company. Thank you so much!

True REST Float Spa Cool Springs is NOT a BBB Accredited Business.

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