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Business Profile

Sports Medicine

In Motion Wellness Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Medicine.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company required written notice of cancellation for membership fees. I provided such written communication, and it was verified that my membership was cancelled. I was charged for four months after the notice of cancellation. I reached out to the ** and owner of this company and was told ** receive a full refund for the four months of charges. It took over two months to receive a refund. I received a refund for two of the four months and was told via email that I would not be receiving a full refund and was given no explanation as to why. Ive called several times and left messages but have not received any return calls. This company **** me 400 dollars and refuses to refund.

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to a cancer diagnosis I requested being removed from auto monthly withdrawals until I could resume membership. I was told no problem,. InMotions continued to charge me 3 additional months, now owing me over $1100. Ive spoken with them countless times and am continually told that they are working on issuing a credit. Thus began on Oct29, 2024. It appears they have no intention of issuing a refund even though they keep saying its on the way. I suspect this organization has a cash flow issue and giving me $1100 is a big hit. During this process I e spoken with several individuals. Everyone at the ********, ** location is well aware that they owe me money.

    Business Response

    Date: 03/19/2025

    Hi there, this is a complaint filed for the company InMotion, not Physical Therapy in Motion. In my practice, I also do not have any auto withdrawals for a service that I provide. I do not have this person in my system as ever coming to my clinic. Please remove this complaint from my site, thank you. If you have any further questions, I am happy to answer them for you. Thank you, ***** ****, owner of Physical Therapy in Motion. 

In Motion Wellness Studio is NOT a BBB Accredited Business.

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