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Business Profile

Tree Services

Bama Bob's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, Sept 27, 2023, I contracted with Bama Bob's tree service *************) for $******* to cut down and remove some trees from my backyard at ******************************* *******, Al, *****. They completed the work in 2 days, but in the process completely destroyed my backyard, a portion of my side yard, and a large portion of my neighbor's side yard. They did not use any type of protective equipment where they were operating heavy machinery, and they were doing it when the ground was wet. They actually got a large piece of machinery stuck and buried up to the axles in my neighbors yard. Since then, I have spoken to 4 different people, three of them were managers at Bama ***** and they told me that my yard would be taken care of. One of the managers got a contractor to come out, but he never got a quote to fix the damage. He stated he could not get anyone else to come out and look at the job. He told me if I could take care of it, that they would reimburse me.Ultimately, I regraded and resodded the yard, as well as my neighbor's yard, and I sent them the invoice for the work. Once again, I was assured that I would be taken care of, but my email with my invoice went unanswered by two managers at the company. Finally, almost a year later, I insisted that I speak with the owner. The owner had no good resolution, and our phone conversation ended. I am still receiving a bill for *******, and have yet to be reimbursed for my expenses to fix what Bama Bob's Tree service negligence damaged at my home.

Bama Bob's Tree Service is NOT a BBB Accredited Business.

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