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Business Profile

Air Filters

Filterjoy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Filters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had an ongoing monthly subscription with Filter Joy for many years. I had an excess number of filters so I paused my last few reoccurring subscriptions. When I went back to try and reactivate my account, the website no longer exists. I've sent multiple emails to the "help" email address I provided and have received no response. I also can't find any details online about the company at all. It's like it never existed!I was last charged for my monthly subscription in February 2025 and I paused the subscription for the last time at that point, but never received my product. When I went to reactivate, that's when I noticed the issue described above. I'm trying to get the funds back given that I never got the product.

    Customer Answer

    Date: 06/23/2025

    The attached communication will not let me respond to your questions. 

    I have not heard from the company.  While I'd like to resolve this, if there isn't anything more you can do, i understand if we have no additional recourse. 

    Thanks, 

    Tammy Long

Filterjoy is NOT a BBB Accredited Business.

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