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Business Profile

Aircraft Dealers

Flight Solutions, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased airline tickets on February 3, 2022 for a vacation planned for October 2022. I purchased four tickets for myself and family, we were due to fly out on October 2, 2022, however hurricane Ian occurred. I purchased the tickets over the phone and thought I was talking to ********* airlines, I later found out this was a 3rd party that sell airline tickets. On September 28, 2022 my family and I knew we wouldn't be able to take the trip due to the hurricane, so I contacted ********* airline and to my surprise the tickets I had purchased on February 3rd was refunded/reversed on February 4th. I have written proof of that, the ********* airline worker that I spoke with sent me proof. If the hurricane had not occurred we would have discovered at the airport that we didn't have tickets. I contacted Flight Solutions on the same day (September 28th) and informed them of what I had discovered and they said (I have voice message to prove what I was told) they said my money would be back on my card in 7-10 business days, that has come and gone, no money. I also filed a dispute with my credit union today (October 14th)where my credit card is issued.

    Business Response

    Date: 10/19/2022

    Consumer Response /* (2000, 6, 2022/10/17) */
    Thank you so much for your prompt response, however, the company has refunded my money. You can close this case, thank you very much!!

Flight Solutions, Inc. is BBB Accredited.

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