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Business Profile

Hardware Sales

Germantown Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a power washer from the tool rental department of Germantown Hardware on Saturday, March 25th. In addition to the $80 rental fee, I was required to put down a $150 deposit. I returned it on the morning of March 27th in good working order. After an employee fumbled around with the system for 20 minutes and called in a manager, I was told that the only person that knows how to work the rental system software is not working that day. They took down my information to call me when he would be back to refund the deposit. I got a call on the 28th saying he was back, and that I would need to come back in the store and provide my credit card.I went back to the store on April 6th to have them process my deposit refund. I was asked for my receipt, which I didn't have. They said the case is closed in their system, and there is no way to verify anything about my transaction.I lost a $150 deposit because they have nobody that can work software or care to make one once of effort to look up a transaction.Not only have they lost a customer for life, but I've never felt more ripped off in the process.

    Business Response

    Date: 04/11/2023

    A customer did not get their Rental deposit back. I emailed the customer. The customer came in the following day and got their rental refund back. 

    Customer Answer

    Date: 04/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    *************************
    8585 ***************
    Germantown, ** 38139

Germantown Hardware is NOT a BBB Accredited Business.

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