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Business Profile

Packaging Service

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, April 1, 2022, I shipped a computer to ******** (***********), ******** via *** Ground, tracking number 1ZW699V34267348145. The computer was delivered in damaged condition April 5, 2022 and was picked up on Friday, April 8, 2022, for return to the Germantown, location. I spoke to at least two representatives at the Germantown location and explained that I had relocated to ****** and needed direction on next steps. Eventually, I learned that the computer had been returned to the main *** office. I called and unsuccessfully attempted several times to locate my missing computer. I have not been compensated for the loss. The computer was purchased at Best Buy.

The UPS Store is NOT a BBB Accredited Business.

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