Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #: ******* After | have been harassed with several phone calls to pay this bill. Once I paid the bill before the deadline, I received my charity letter. I was told that I would be receiving a full refund. The whole process made it extremely difficult for me to pay the bill and the short amount of time I was giving. Now it seems as if I was lied to. I just want my money back as promised.

  Business Response

  Date: 10/30/2023

  Afternoon,

  Since Memphis Radiological, PC is a separate entity from the hospital, we do not participate in its charity or indigent care program.  Among the documents filled out upon registration is a notice of separate billing from various contracted providers.  The patient paid the remaining amount in full in April 2023 and currently has a zero balance.  On September 12, 2023, we also spoke with the patient and informed her of the same.  Please let me know if anything further is needed.

  Sincerely,

  *******************

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The way you have to pay is letter by letter, no emails. If you pay twice with the same letter (there is a link attached to every letter) the system will take your money, but only the ***** payment will go through. They have stopped sending these letters for four months and have since sent the debt to a collector.

  Business Response

  Date: 06/30/2023

  The disputed charges date back to 2021, during which time we submitted ************** 14 statements.  We are able to SMS and email the patient with statements.  The patient has the option to create a login once they log into the portal to make a payment, whether it be through a paper, email, or text statement.  There must be continuous monthly payments on an account and no payments have been made since February 2023 in order for patients to avoid being turned over to a collection agency.  We are pleased to provide additional support if a patient needs it, but contact must be made via phone, email, or our online chat so that can be accomplished.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The radiologist billed me for a **ray on 9/11/22 for my son, ***********************, that was completed during an emergency visit. I confirmed with my health insurance provider that a radiologist claim would have been covered under ***************** copay. However, the radiologist billed my health insurance as if it was completed outpatient and now that is being put against my deductible. *** reached out twice to the billing department, but have yet to get anyone call me back with a resolution. Ive attached documentation that supports my claim the **ray was ordered and obtained during the ** visit and not outpatient.

  Business Response

  Date: 12/07/2022

  Dear *******************,

  I have examined the account and the data from the hospital, and I have sent a revised claim to your insurance provider. I regret that the account was handled improperly when you called the call center; a manager should have reviewed it. Please give the insurance company 14 to 21 days to process the revised claim. Please call me directly at ************ if you require any additional help.  It is important to us to provide excellent customer service and we did not achieve that goal in this case.

  Sincerely,

  *******************

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will admit, that the issue isnt completely resolved until the *** is received from my insurance company. However, I have spoken to **** and she assured me the claim was reprocessed correctly and I am giving her the benefit of the doubt. 
  
  Sincerely,
  
  *****************************