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Business Profile

Window Cleaning

APS Window & Gutter Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back of house gutter is not cleaned and flushed out. Causing water damage. All others are working, and the only reason I found out was I saw a bird taking a bath in my gutter right next to drain. I called them 3 times with no call back!!!

    Business Response

    Date: 05/29/2024

    You have reached the wrong company. We do not conduct business in ***********. We are owned and operated solely in **********.

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/13/23 APS came to our home to wash the windows. I paid $179 by check. The crew failed to lock the screens in place. One of the screens flew off the house and got damaged. APS was supposed to replace the screen. On 2 occasions they attempted to put the broken screen back in. Then on 6/5 I was told they could not find a screen and they would transfer me a $100 credit. As of today, 6/21/23 I have not received a screen or the refund. At this point I am demanding a FULL REFUND for the services AND a replacement screen. It has been over 2 months and this has yet to be rectified. I have been in constant communication with ******* at ************ via text and phone calls. I keep getting promises of resolution of this matter but nothing has been rectified. Again, it has been over 2 months this has been going on. At this point I am demanding a full $179 refund AND a replacement for the screen they damaged. I am including texts to ******* and also to their 800# dispatch line proving this has been ongoing.

    Business Response

    Date: 06/22/2023

    This is not our company. We operate solely in ******* **. My suggestion would be to log a complaint with your local BBB. 

APS Window & Gutter Cleaning is NOT a BBB Accredited Business.

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