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Business Profile

Garments Printing and Lettering

Richards & Southern, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garments Printing and Lettering.

Complaints

This profile includes complaints for Richards & Southern, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Richards & Southern, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed January 10th 2025 with an initial delivery date of 4/23. 4/23: gets an email saying order will be delayed until 5/23. Week of 5/23: no upstate. I send multiple emails and get nothing until delivery date. They say its going to be another delay and they should ship this coming week.5/26: again no update until I email multiple times. They say should shop Monday (5/30)6/4: No updates, Ive emailed three times. Still no package. The item is a vinyl album. I just want my album or some type of responsible and respectful system of updates. If you need more info, *** saved all my email. I can forward them.

      Business Response

      Date: 06/04/2025

      We have sent out 2 mass emails to customers regarding this product purchased.  We emailed the customer today individually regarding the delay and also asked if customer wanted to cancel his order for a full refund.  See attached email.

    • Initial Complaint

      Date:03/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company falsely reports small business owners listings on websites like Etsy, claiming the items up for sale are copyrighted. They reported a vinyl sticker I had listed for sale, claiming they own the rights to the song I got the lyrics from to make this sticker. I have spoken to another person, who has been dealing with issues from this company for months, reporting their listings claiming they are copyrighted, when they in fact are not. This company makes and sells merch for specific country music artists, and report anything they can that could possibly take business away from them. This is happening to so many small business owners. They are having products removed off of peoples shops and claiming they have the rights to things they do not.

      Business Response

      Date: 03/14/2023

      This was sent to customer on *********...

      Hello ******,
      This is in response to your complaint filed with the BBB. 
      Richards & Southern, **** is the exclusive merchandiser for a large number of popular musical artists and is authorized to enforce certain intellectual property rights of those artists, including certain copyrights, rights of publicity, and / or related trademarks. We did not, however, make a copyright claim against your product(s) or Etsy store, and make no claim or statements regarding any song lyrics that your product(s) may have featured. Please see the notice of infringement sent to you by ****, which notified you, as well as numerous other Etsy sellers who also received similar notices, of our claim that your product(s) infringe on certain rights of publicity granted under Tennessee state law. Furthermore, there is an educational link included in that notice to help you learn more about how publicity rights operate, so that you may amend or remove those products in your store that illegally use a celebritys name, image, or likeness in a commercial manner without authorization. Please know that we support all small business owners, as we ourselves started as a small postcard business and grew into the merchandising company that we are today. We further encourage all small business owners to know and operate within the bounds of the law when it comes to their products and advertising, and in that respect, will continue to enforce all intellectual property rights for which we are legally authorized to enforce and protect.


    • Initial Complaint

      Date:08/01/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product and it said it was delivered to my house but it was not at my house. I checked with family and neighbors and nobody knew anything about it. I tried contacting them and they told me to let them know if I located the package and which I have not. I just want a simple refund for the product I have not received and spent money on. I don't even want the product anymore I just want my money back.

      Business Response

      Date: 08/04/2022

      Business Response /* (1000, 5, 2022/08/02) */
      To whom it may concern. Please see the latest email that was sent to ******. ****** has been fully refunded. This was taken care of on August 1st. I will also send an email to the customer. I also have provided below the confirmation for her refund.
      Thanks,
      *****
      Richards & Southern

      R&S Info <****@richards-southern.com>
      Aug 1, 2022, 8:14 PM (17 hours ago)
      to **********

      Hi ******,
      I apologize for that were never responded to. I have issued you a full refund for your order. This hat is out of stock at this time. Sorry for any disappointment this might have caused.


      Order
      #RSXXXXX
      Card details
      Visa ** ** ** ****
      Name on card
      ****** *******
      Refunded by
      R S
      Authorization key
      ***************************
      Message
      Transaction approved
      Amount
      $35.64
      Refunded items
      1 × Chase ******* **** and Black ********************
      Shipping ($5.64 of $5.64)


      Consumer Response /* (2000, 7, 2022/08/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They never sent that as an email they did send me an email about wanting me to tell BBB that it was resolved. I would not have reached out to you guys if I received an email back.

    Richards & Southern, Inc. is NOT a BBB Accredited Business.

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