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Business Profile

Major Appliance Dealers

Pattersons Home Appliance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Pattersons Home Appliance Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pattersons Home Appliance Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Maytag Dryer from Patterson's along with extended warranty. Over 2 weeks ago the dryer quit drying the clothes but the top of the dryer is warm to touch. They WILL NOT COME AND REPAIR THE DRYER UNTIL APRIL 21ST, 2025. To me that is not a reasonable time frame of repairs. I have health issues and can not take my clothes to a laundry to get them washed and dried.

      I feel they need to subcontract out the repairs or get off their lazy **** and get here faster to repair this dryer. Why purchase a dryer that you can not use in the way it is suppose to be used?

      Customer Answer

      Date: 04/29/2025

      If you look at their facebook page they have a rating of 80% out of 100 due to the same issue I am having.  I did call warranty tech they came and repaired the dryer.  The total time it took to repair the dryer was 30 mins.  I still want this to be an active complaint against Patterson's since they were very uncooperative in helping me with the dryer. Their attitude was to only sell and stand behind their product.

    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It’s been 5 months trying to get my ice maker repaired, I’ve contacted the business several times with no results. They keep telling me the part is on back order and suggested we go buy ice trays. The part is included as part of the extended warranty that was purchased through the business. They are unwilling to make any attempt to rectify the situation. They told me to contact Whirlpool, which we did to no avail. We paid around $3200 for the refrigerator and the extended warranty. It seems that they are not concerned about the issue as long as they got their money. I feel that they could do more such as contact their Whirlpool representative to expedite the process, refund the purchase price, replace the refrigerator or something. We tried to speak with a manager or someone in charge but they said they didn’t have anybody like that, which I thought was odd.

    Pattersons Home Appliance Center is NOT a BBB Accredited Business.

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