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Business Profile

Internet Services

Broadband Technical Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Broadband Technical Resources's headquarters and its corporate-owned locations. To view all corporate locations, see

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Broadband Technical Resources has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ITG represents ******* and ******* damaged my siding when working on cable coax work. They claim preexisting damage and this is not true. ******* tech IDed the damage by other staff and put first complaint in on my behalf with photos in 8/24. *** came out just 2 weeks ago and took more photos. This damage is from careless drilling in the siding can cracking it. I have no such damage or preexisting condition anywhere else, except in are where ******* worked. *** does not answer calls or followup. Closing claim with ******* is wrong and documentation attached. They had no business closing the claim and falsely claiming preexisting. Simply not true or proven otherwise. Their service and lack of response has been nothing less than dishonest. They hide from customers. No email, they don't answer their phone. ************ that ******* uses

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/31/25: ****************** Broadband Technical Resources, contractor of Xfinity, performed underground cable line work, caused damage to my and my neighbor's driveway in the form of cracks. Work done thru old crack, lead to not only expansion of said crack, also creation of new long crack that traveled across driveway horizontally. Vibrations and pressure applied under pavement caused expansion and more damage to old crack and creation of new cracks. 2/7: Two individuals showed up ***resenting this company to investigate the damage. Two individuals are a couple in romantic relationship and not a third party independent investigators. This is major conflict of interest. Initially male *** told me it's "normal" to have new crack after work because his tech did work on pre-existing crack. Didn't want to take any responsibility. Female *** understood me, explained to male *** in Spanish new crack is obviously caused by vibrations of missile and work was done on pre-existing crack, caused expansion (see video). Per ***s, they do not have evidence of the new cracks being pre-existing. The male agent only has a picture of old crack that is not in this discussion/case at all. Female *** submitted pictures of new cracks, said they will be in contact for next steps. Since then, this company keeps denying claims, and referencing to new cracks in this case as old cracks. However, cannot produce any photo evidence of this new cracks before the work was done. To further demonstrate lack of proper quality workmanship of ITG, initially there was an orange cable left exposed, which was ***orted by me to Xfinity and corrected. I want resolution from ***, send independent inspector to assess damages instead of same people that poorly did the job in the first place and do not want to take any responsibility. I want proof of new crack existing via clear pictures from before work started, with time & date stamp. I have numerous pictures, ******************* of conversations, if needed.

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Broadband Technical Resources did some work on behalf of *******. They came to bury wires for the new internet service we paid for. In the process of burying the wires they created new cracks in my driveway. Causing additional damage to my property. I filed a dispute with ******* because they are the ones who contracted out this company but the dispute was denied. When I contacted ******* to find out why it was denied they said dont have a separate third-party that performs the investigations that the company broadband technical resources performs their own investigations. I thought that this was a conflict of interest because of course they would say that they didnt damage my property further so that they wouldnt have to pay for or correct the issue. ******** ****, Manager of Damage Claims is the person we received the denial letter from. I just wish that these companies would live by the principal that if you make a mistake, you fix it and have some integrity.

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Company install Infinity equipment in my neighborhood. I was told they would put the lawn back in the way that they found it. I now had dead grass in my lawn and I call the number provided on Jun 25th,2024 and I was told it was going to be fixed. IT IS NOT FIXED!!!!! I need my grass fixed and put it back the way that it was found

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Team,

      BTR was contracted to complete work in our neighborhood in July 2022. ***Please note that we did not contract any work, but our property was the only one effected.

      1. Broken Irrigation System
      2. Sloppy SOD replacement
      3. Deep digging in property without proper grating and replacement of dirt
      4. Removed county street sign with road name

      I am reaching out to *** to help get reimbursed for my *** ***** application payment, $******, made on 08/30/2022. BTR destroyed our property and after trying to communicate for well over a month they have been less responsive to correct all the errors. I am tried of being patient and following up.

    Broadband Technical Resources is NOT a BBB Accredited Business.

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