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Business Profile

Tutoring

Huntington Learning Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Huntington Learning Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Huntington Learning Center has 2 locations, listed below.

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    • Huntington Learning Center

      112 Saundersville Rd # B208 Hendersonville, TN 37075-8914

    • Huntington Learning Center

      112 Saundersville Rd Hendersonville, TN 37075

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This summer 06/2022 I researched and spoke with Huntington learning about tutoring services for my young daughter. After paying for a $200 assessment you and then told to meet with the location manager. She let me know that at Huntington you pay for the amount of hours your child needs in a lump sum of money. (Over 5,000) that no other payment t arrangements were applicable. After letting her know I was not able to qualify for the loan and lender they provide she offered me a monthly arrangement via text from the store number. When we get to our first session she gives me a different number (literally double her original monthly price she sent me via text) over $800 when I was told it would be $420. I told her I'm sorry I couldn't do that right away and she the. Insisted I pay for the session that was scheduled for the day because her teacher was already there(. $145)
      This business is extremely dishonest and predatory. After this first session I reached out about what to do and how to arrange and she would basically just not respond. I was literally taken advantage of. I feel like when she realized I was t going to go a loan she got what instant payments she could put of me. Literally to make money.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/09/22) */
      I'm sorry for the misunderstanding. Our academic evaluation is $195 and that covers a 3+ hour supervised test as well as the meeting with the director. We think there is a lot of value in the evaluation in that it pinpoints the specific academic skill levels for your child so we can determine what to focus on and what does not need attention. Our program is prescriptive based on those results.

      I promise it is never our intent to be predatory in anyway. We are in the business of helping children and families meet their academic goals. I apologize for any misunderstanding that took place here and invite you to reach out to me directly to discuss it further. I am the owner and started the center in 2004. Thanks in advance. *************

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