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Business Profile

Pool Service

JAG Pool Service and Supply
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Peter C W

    Date: 06/23/2025

    Peter C W

    Date: 06/23/2025

    BE AWARE!! I had arranged for this firm to open my pool. Their team arrived and to open but quickly found a problem and showed me that I needed new pool pump. They agreed to send a quote to replace the motor. When the quote arrived it was a major schock....$1,000 for a pool pump motor. Most motors average $200-500. When I loudly complained about the cost she said she would get back to me. Not only would they not look for a lesser price she also said that if I did NOT take this motor, now they will also not open the pool. ** * ****** ******** ** **** *** * *** ********** ******* ** **** *** ******** ******** ** ******** * ****** *** ***** ** *** *** **** ***** **** *** ******* ******** ********

    JAG Pool Service and Supply

    Date: 06/24/2025

    Customers pump is non functional therefore we could not open his pool. We did not charge him for the site visit and sent a quote for a new super pump (not just a motor) because he was also missing pieces to the existing pump. Pool is in extreme disrepair (cover was torn, water bags were depleted, equipment is extremely old, one pump has already been terminated by previous service) and supporting photos and documentation will be submitted to BBB for their review. We are a highly accredited firm that takes pride in doing things the right way and do not cut corners to meet budgets. That is why we were unable to proceed with service at his home. Again he has not been billed for any service rendered by us and we simply sent a quote for a new pump after diagnosing his at no charge.

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