We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Midas Auto Service & Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Midas Auto Service & Tires's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Midas Auto Service & Tires has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Midas Auto Service & Tires

      5231 Highway 153 Hixson, TN 37343-4910

    • Midas Auto Service & Tires

      118 N Peters Rd STE 334 Knoxville, TN 37923-4927

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached Mr. ********** submitted the attached complaint letter to BBB. We contacted him for more details and he shared the following summary: He took his car to Midas in Hixson when the “check engine light” warning came on in his truck. The determination was that he needed to replace four sensors on his exhaust and he had them proceed with this, paid for it, and had his truck returned to him. Midas purchased the sensors from ******** and included that information in his receipts. After he left, he noticed that the “check engine light” continued to come on and contacted Midas. They advised him to use it a few times and put about 25 miles on the truck and the warning should disappear. He says it didn’t, and Midas in Hixson does not want to work on his truck anymore. His understanding is that the Hixson location is part of a group of stores operated by a business based in Nashville. Mr. ********** then took his truck to a couple of auto dealers, but they state that they will need to charge him a diagnostic fee, and in working on his truck, they would void any warranty offered by Midas for the work they’ve completed. During this time, he was speaking with a gentleman at Midas Corporate named *****, who told him to call him when he’s at the dealership so they can discuss the situation, but each time they’ve done so, he’s unable to reach *****.

      Customer Answer

      Date: 10/11/2024

      I received a check for $253 from Midas.

    Midas Auto Service & Tires is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.