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Business Profile

Car Sound Systems

High Caliber Auto Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/20/23 and then 10/31/23. On 10/20 I had walked into his business to discuss a radio install I wanted to have done on my girlfriends car. The business owner went over options and told me what he thought was best. I elected to go with his recommendation. I paid $658.26 (approx $19 and some change went to a debit card fee) that day, in advance of the install. I did this because I felt bad because he told me he was closing but despite this he allowed me to come look at his store. I was scheduled to have it put in the following Tuesday. I had some things happen between the 20th and the 24th where I didn't need him to install the radio anymore. Instead of just asking for my money back, and figuring he was a nice guy, I told him can I just put that balance toward some window tinting that I also wanted to have done. He agreed. He told me it was $250 for the basic film and $350 for the, better, ceramic film. I was interested in getting the better of the two. When I dropped my car off on the morning of 10/31 I asked him what percentage of tint we were gonna go with because we hadn't locked it down. He pointed to his Jeep sitting in the parking lot and told me that was 20%. I asked about 15% instead. He informed me they didn't have 15% in the ceramic. I said, ok, then 20% is what it is then. He told me it would be around 4 hours and he would call. He called and when I went to pick up my car he told me the actual charge for the tint was $560 because they used an upgraded tint (that I never even knew existed). He claims he tried to call me and I didn't answer. I know this to be a lie because I have no missed calls and no voicemails. Despite him claiming he tried to call, and admitting he never got in contact with me, he chose to "upgrade me" to a price point of tint I didn't even know existed. When I tried to resolve this over the phone he told me "I don't know what to tell you" and "I don't have time for this" and hung up the phone.

High Caliber Auto Sound is NOT a BBB Accredited Business.

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