Complaints

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• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Family Lifetime Range Membership on March 4, 2019 for $1,500.00. The business changed owners a couple years ago. The new owner is not wanting to honor my lifetime membership. I spoke to the previous owner and was told it was part of the deal that the Lifetime Membership would be honored.

  Business Response

  Date: 08/08/2024

  My name is *** *****. I am
  the General Manager for Shooters Supply, LLC in Hixson, TN.

  I first met Mrs. ******** on Saturday, July 20th, 2024 when she
  came into our business presenting a Lifetime Family Membership Card which she
  purchased from the previous owner of the business.
  I informed her that I would let her shoot and that I would
  consult with the new owner as to how to handle this issue. She was never told
  we would not honor her membership. She immediately became highly agitated to
  the point of hysterics, lashing out with threats, complaints and harassment. I
  had to ask her at least 3 times to stop yelling at me. Initially, for every
  ones safety, because of her highly agitated mental state,  I was not going
  to let her on the shooting range with a loaded gun in her hand and told her so.
  Against my better judgement, I finally agreed to let her go downstairs and
  shoot.

  Her girlfriend came into my office and explained that she was
  going through some personal issues and was taking some medications that “made
  her crazy”.  I decided to just honor her membership and asked Mrs.
  ******** to come into my office and talk with me. She absolutely refused,
  calling me an “*******”.

  The following week her husband called me to explain her personal
  situation. He was a real gentleman. He said the same thing to me her girlfriend
  had said….. “She is taking some medications “that are making her crazy”. I
  explained to him that I was willing to honor her membership, but because of her
  mental state at our last meeting,  I needed to talk with her in person
  before I was willing to let her in the store with a loaded gun.. 
  A week later Mr. ******** came in to see me. Again, a perfect
  gentleman. While he was here, she called the store at least 8 times ranting and
  raving with more threats and insults. Eventually my staff would not answer the
  phone. She then called her husband’s cell phone and demanded that he put me on
  speaker and once again started yelling at me with the hysterics, threats and
  insults. He just hung up on her. Other staff members were also listening to
  this one sided conversation
  

  The following Wednesday, July 31st, Mrs. ******** called me,
  initially acting very sweet. That lasted about one minute. I told her that I
  was not willing to have this conversation over the phone and needed to see her
  in person. This time I had put the phone on speaker so my entire staff could
  hear the conversation. Once again, hysterics, yelling, and threats of legal
  action to be taken against me and the store for sexual harassment and gender
  discrimination came spewing out of her mouth. I hung up. She called us back
  over 20 times. We would not answer the phone.
  

  Mrs. ******** has also contacted my bookkeeper on her personal
  phone with threats. These text messages are available. 

  The next morning I filed a police report against Mrs. *******.
  Having heard  the conversations and knowing her agitated mental state, my
  staff is afraid of her.
  

  Her husband called me again. I told him that  all she needs
  to do is come in, this time with a police officer for everyone safety, and meet
  with me. She called the next morning with the usual insults and threats,
  ranting and raving about what she was going to do and how dare I call the
  police on her. Later on that afternoon at least 8 phone calls started again,
  this time marked "anonymous".  We didn't answer. I called the
  police again. They came to the store and offered us the option of"
  trespassing" her. We are considering that option if the harassment does
  not stop.

  Her membership is NOT canceled.....  but it is under review at
  this time. All she needs to do is set up an appointment to come and talk to me IN PERSON and with a
  police officer for everyone's safety.
  

  At no time did we tell her that we would not honor the
  membership she purchased. This is not about a membership. This is about her
  mental state and her having a loaded gun in our store. Until she can prove to
  us that she mentally stable and can remain calm and talk to us like a normal
  people, none of my staff want her in the store. They fear for their safety. As
  do I. Witnesses are available to corroborate this narrative.  
  

  *** *****, GM