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Business Profile

Flooring Contractors

Moreno Floors and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** Moreno from Moreno's flooring does not stand by his word and he has been working on my house for months and he has yet to finish it. He was paid over $37,000.00 by my insurance company to replace my flooring and paint my house and took the money without completing the work. He threw about $5000.00 worth of personal items outside to be ruined by mold and be covered in poisonous spiders. He claimed about $4000.00 worth of cabinet work that was never done. He took a cabinet out of my house to never be replaced and I now have an unfinished hole in my flooring where the cabinet is supposed to be. My new flooring is bumpy an wavy and starting to come up and it has only been about 2 months since they were put in. My walls that he painted have started peeling and you can still see the drywall in some places. ****** told me that he is not going to finish my house because he needs to pay for his truck and his insurance and will not contact me back.

Moreno Floors and More is NOT a BBB Accredited Business.

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