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Business Profile

Lawn Installation

Quality Lawn Sales & Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My electric lawn mower stopped working and was under warranty so I called the nearest Cub Cadet authorized dealer to fix my mower. The nearest dealer was Quality Lawn in Lafollette, Tennessee. They told me they could get to it in 2 to 3 weeks, that was 13 plus weeks ago, They have never called me to update me on the status of my mower. I have called them several time and have always been given excuses. This is not acceptable as the mower was under warranty and I have had to find other means to keep my acre plus mowed. I am 66 and disabled and depend on that mower to get around the yard also. That is one of the reasons I bought electric, less maintenance. This is unacceptable. Please help me.

    Business Response

    Date: 07/13/2023

    Thank you for reaching out with this issue and we apologize for any inconvenience this has caused.

    We have been in contact with Cub Cadet technical services trying to collectively diagnose and fix the issues with your machine ever since it came into the shop.

    They had a few suggestions and we had to wait for the parts to come in.

    We were able to diagnose that the main computer had malfunctioned but unfortunately, Cub Cadet does not make this part anymore.

    Cub agreed that they would like to reimburse you for the cost of the mower and they will be in contact with you soon to proceed with the refund.

    Again, we apologize for any inconvenience. 

    Customer Answer

    Date: 07/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID *******5, and find that this resolution is satisfactory to me.

    Sincerely,

    Jack *******

Quality Lawn Sales & Service is NOT a BBB Accredited Business.

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