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Business Profile

Appliance Sales

Electronic Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After very cautiously making sure that my card wasn't able to be charged again after doing a down payment for someone months ago which I was assured could not be ran again, months have gone by and I someone who isn't a customer myself was charged 3 times in about a weeks time. All 3 charges went through and I've been trying to get them to get me my money back and they keep giving me more stuff to do. I've had to play Private investigator to get there customers information for them that they already had but wouldn't give me and want me to email a PDF file to someone with my bank statement and they keep giving me a run around repeating rehearsed spiel. I'm not good with computers and it doesn't make sense that they seem to be getting away with all this.I specifically made sure this couldn't happen with them and they clearly lied to get a sale I would like to pursue legal action but I can't afford it. They literally stole from me and I don't know what to do about it

    Business Response

    Date: 11/11/2024

    Thank you for reaching out to us, and Im sorry to hear about the challenges you've faced with your refund. Id like to clarify that ***** is a third-party lease-to-own financing provider that operates within our Electronic Express locations to assist customers with financing options. The financial side of your sale, including the refund process, is handled directly by Acima rather than Electronic Express. This means we have limited control over the financial transactions related to your lease.
    That said, I have been in touch with our ***** representative, who confirmed that the refund was completed to the account associated with your purchase. Please allow some time for the transaction to appear on their end if it hasnt already.
    If you have further questions or need additional assistance, you will need to contact Acima directly. Thank you for your understanding.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a standup freezer from ******* Tn. for pickup at Electronic Express. When l got it home and unboxed it, it was beat up badly. The store wasn't helpful and turned over to the online department which at first offered $50 partial refund through email then said they couldn't offer anything that they made a mistake. They were very rude. They said l would have to haul it back for a refund and said we probably damaged it in transit. They had me sign a paper that l accept item at pickup. They then blamed damages on me. It is all to cover there **** as corporate said they have to cover themselves. The staff at the store loaded the item themselves. It was in standing position the whole transit strapped in so we did not do the damages which was on the top and bottom. Some smaller dings on sides but top and bottom damage are extensive.

    Business Response

    Date: 06/04/2024

    I apologize to hear the inconveniences that you have run into with the delivery of your fridge. After reviewing the photos that you have provided, we were able to determine the damage was potentially caused by fork lifts in the manufacturer warehouse. In this case, we are willing to either swap the item out for you or we can offer a refund for damages. I have contacted you separately to come to an agreement on the best solution 

Electronic Express is NOT a BBB Accredited Business.

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