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Business Profile

Car Dealers

Chuck Hutton Nissan

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chuck Hutton Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chuck Hutton Nissan has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are doing a major false advertising scheme. It clearly states (even with the fine print) I should be the winner of ***** dollars. When you go In they say all this is for you to get a chance to look at a prize board. Then when you ask for the details they give you none and try to make you fill out a bunch of forms, give you a hard time and are not clear on the end results. Try to get alot of your financial and personal info. They say on its not us it's the advertising company and the attorneys who write it. I'm a decently smart man, I've read all the fine print they have. Please look into this to save people the frustration and from someone trying to Bully them and waste innocent people time.Thank you

      Business Response

      Date: 04/03/2025

      We recently purchased this dealership which was formerly ******* Nissan. In an effort to get our name out in the area we contracted a vendor to do a ****** piece mailer with offers and prizes. One of the prizes was a chance to win $3000 if your numbers matched the numbers on the prize board. There was a winning number mailed out, but that person did not come in.

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did front alignment on car I include picture gave me this not how print off front alignment they made worse have new tires nothing wrong steering steering wheel is now turn too right it straight up down where supposed be manager said to there wrong with no nothing wrong until you people made turn to right but since they think woman I don't know nothing about cars they just thought take 146 dollars off hard work money save save do little stuff to my car they want make things worse

      Business Response

      Date: 02/25/2025

      Our records indicate the vehicle was brought in for an alignment on February 07, 2025. The customer called and made the service department aware of her concern with the alignment. The service department advised that the customer return the issue would be addressed. The customer returned and the alignment was performed again to ensure customer satisfaction.

    Chuck Hutton Nissan is NOT a BBB Accredited Business.

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