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Business Profile

Chimney Cleaning

The Chimney Doctors Custom Fireplace
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/20/22 Insert was installed blower was on back order had them leave it on the bill to not confuse the tax credit they said they would call when they received it. No word after several months so I started calling finally after weeks of calls someone called [Did leave msg each time] they checked and it had come in told them we were not in Tn at the time and could leave at are Realtor confirmed address this would have been around Jan. 25/23 . Have called a dozen times with no return call always left msg. Don't know if they took it to the wrong place or what as they cant return calls! The purchase price complete was $6460.83. Do not have the receipt with ** here in Ca. the blower was approx $600. Looking for a return call and a delivery date! The system is less efficient without a blower.

    Business Response

    Date: 02/09/2023

    Very, very sorry this has taken so long.  It took forever to get them in.  Then, our tech did not see the job on his tablet & did not take it when it was supposed to be taken to the realtor office.  We did contact ************** yesterday.  I'm sorry we did not before.  We have a new person taking & returning calls.  I can't really tell you why you were not called back.  We are sending it down there today, 2/9/23

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