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Business Profile

Hotels

Doubletree Hotel Jackson

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Angela G

    Date: 09/16/2023

    Travelers beware of mold, mildew, and filthy rooms. I am surprised theres been no action taken by ****** or ********* ***** of ******* I did report mold concerns to the property manager on duty at The Doubletree as well as Hilton Corporate Offices. The local District Manager (******) would not speak to me directly though I tried calling multiple times. Instead she had others return calls to me to let me know that there was no mold. I submitted a full video of black mold to the front desk as well as pictures of filthy furniture. Im mailing concerned about the heavy mold. Mold on the walls, ceiling, and behind the peeling wallpaper. Stay here at your own health risk.

    Doubletree Hotel Jackson

    Date: 10/30/2023

    Hello ******!Thank you so much for your feedback. It's so important to us that you know how much we value our guests that stay with us here at the DoubleTree by ****** in Jackson, and we do take all of your concerns seriously! For this reason, we did offer to move you to another room so we could take immediate action, but understandably, you did decline since we did not have a room available on the same floor. We absolutely respect your decision, as moving rooms in general is very inconvenient. I would love to take this opportunity to give you peace of mind in regard to the ********* ***** of ******* We are absolutely in compliance and up to code with the ****************** They do visit us randomly and inspect whatever rooms they choose. Mold and Mildew are both on their inspection check list. This room actually had mildew in it, not mold. Mold penetrates a surface, whereas mildew does not, and the areas of grave concern did not penetrate the wall. When you vacated the room, we did have it blocked out of our system right away so the mildew could be treated without any other guest entering the room until it was completely finished. We also replaced the wallpaper completely; all of this being done for the safety and protection of our guests. We all felt terrible you had such a bad experience with us, so our General Manager did fully compensate your room without any hesitation. I thank you so much for your time, and best regards to you.*********************** **************** Specialist *************************************** ************

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