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Business Profile

Mobility Scooters

Scooters Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted We * Baths on behalf of my mother in law who is disabled and could not step in tub. *ep came out and assessed the tub and gave us quote for walk in shower and tub cut. Because third party was paying the budget for tub cut is what she qualified for. I took check for $2500. We were told there would be a door that she could open and close After many calls from me. They finally called on July 12 and said the part was there. When I asked about the contract they said it wasn't needed. They came out with NO notice. They simply cut a space in tub that is just open. The part online is $300 and took 45 minutes to install. When we inquired about the door, we were told they couldn't get the part. I asked why that wasn't conveyed to us and she said the quote did not include a door. Because they were paid in full, now they won't even respond.

    Business Response

    Date: 07/11/2024

     Luxury Bath WeRBaths.

    I can not find any information on ******************************* for work. Luxury Bath/WeRBaths was sold March 31, 2024 to Integrity Remodeling, LLC on this date.  If the work was done prior to March 31, 2024, could the account be in another name other than *******************************?  I did call the number you provided and left message.  If the job was done after March 31, 2024, please contact Integrity @************.

     

    thank you,

    Charlotte Dennison 

    Customer Answer

    Date: 07/11/2024

    I spoke with ********** today. I informed her that they came out yesterday and inserted the insert that we discussed l.

    Customer Answer

    Date: 07/12/2024

     
    The consumer has indicated that the complaint has been resolved.

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