We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tile and Grout Cleaning

Showcase Tile & Marble

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile and Grout Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I contacted Showcase Tile and Marble at the end of July 2023 to give us an estimate on a bathroom renovation. He gave us an estimate, we accepted, paid a deposit of $3,640 and the owner told us he was finishing a job and would start on ours in approximately 3 weeks. Toward end of August we contacted him and he said he would go to dump to empty his demo truck and then start. The day he was supposed to do that he didnt call and didnt show it took us a while to get him to respond and he said his transmission had gone out on his work truck but he would start the next week on Monday. I reminded him that was Labor Day and he said Thats just another day- Ill be there he did not show up and again we had trouble reaching him. Finally he contacted us and said he had a wreck the day he was coming to our job and had broken his arm and damaged some ribs. He showed up two weeks later and did start demo ( saw no evidence of injuries). Then he said that he was going to need a 30% installment payment to continue as he had not been able to work due to wreck and could not buy materials he needed for us. Another $3640 payment was paid. Then no show no call no response to texts or calls from us. Finally showed after I said I was contacting our attorney. I asked him to sign an agreement that stated completion date ( determined by him). He finished the demo and assembled 2 small vanities and a linen cabinet. He completed some backer board installation. Then he stopped showing up again. More calls from us resulted in one more visit- not sure if he actually did any actual work. He asked my husband if we could call him that night and we did. He apologized for his unprofessionalism and said he wanted to finish our job without any more money being paid by us. We said we were not asking for that but he insisted so we agreed. That was Nov 3. NO SHOW. He had said our job would be completed by Nov 10. Now we have unusable bathroom.

Showcase Tile & Marble is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.