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Business Profile

Ammunition & Weapons

Hook Line and Trigger

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 7/28/2023 I was looking for a hunting rifle To do my hunting with so I went in to hooklyn and trigger to find me a good hunting Rifle A couple of payments later, I ended up fully paying my hunting Rifle Off I Paid the full amount **** six, but with payment separately. Except for a 1 week out when able to make the payments because of the hiccup The next day, that? I had the rest of the money to fish fully pay My hunting rifle off. Yes, what my name was? I told you what my first name was and I was filling out the paperwork you wouldn't done the background. Check before he asked me what my last name was. Then after further going through the background check. My background check got red Flagged And the employee at hookline intriguer did say that it would take A week or 2 weeks for my background, check to come back. So I came back in yesterday the 20th. And ask if I can get my money. Back, I was told that it would take A week or 2 weeks before my background check came back and I asked the employee if I could have my money back. That I found a cheaper hunting Rifle Then I was told that the **** that I completely and fully paid. My hut and rough off with wasn't there so I got pretty upset and mad and I was told that the owner would have to go get it out of the bank. Plus the owner today to 21st. The owner called me and was being pretty rude. And I was pretty upset and frustrated and told him that I wanted my money back. He told me that their policy is. Once you Completely pay your hunting rifle off They have to do a background check on you.And if it's approved, I will get my hunting rifle if it wasn't approved. Thank you, they'd give give me my money back. The owner said that it would be 14 days. It's already been 2 weeks which is 14 dand I feel that. They're scamming me out of a $1,096. When it comes to my money, I don't play. All that asks is. I get my **** or a month **** back. That's all I ask. I tried to be nice to him, and they finally pushed my buttons.

Hook Line and Trigger is NOT a BBB Accredited Business.

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