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Business Profile

Changing Tires

Key in Minutes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The guy promised me he would have my keys in 48hrs or less I have not had a return call, text, or voicemail from him explaining to me why has it been a month since we last talked and I only get a response because of threatening to get the law involved because this is very disrespectful and also very unprofessional, now my lower dashboard is over in the passenger side seat of the speaker cover and air vents is out and the ECU and Modular mobilizer was taken from my car and I want my original parts back in my car and the 3 keys he said he would make for me I can't believe this guy. Now he has 48hrs!!!

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called a known Locksmith, ***** ****** of Key in Minutes, on 9/24 to remake a car key that was broken the night before 9/23. He came to my house that afternoon and started to work on programming a universal key to get my car started. He wasn't able to get the key programmed after several hours and then said he would have to order a factory key to program it, that it should arrive the following Tuesday. ***** called me the following day saying he believes he knows what the issues is and asked to come back and attempt to program the universal key again. After a couple hours, he said he was going to have to take the instrument cluster home where his other tools are so he can work more efficiently. The next day he said he couldn't get it to work and would wait on the factoey key he originally ordered so he could program it. When the key was suppose to arrive, ***** said he would be by my house to start work again but he never came by. Since my key was broken, the doors couldn't be locked so at some point during 9/27 - 9/29 he put the instrument cluster back in my car without telling me he was coming by or was as my house but now the car has an error code and wasn't put back correctly. He wouldn't return my calls or texts. So I had to get my car towed to the Fairway VW dealership where they have tried everything to program the new key I had bought and to remove the error code. They said whatever the Locksmith, ***** ******, did had damaged the security system and emobilizer to where the amount is going to be $1,197 to fix the damage he caused, not including the new key I bought.

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