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Business Profile

Home Centers

Ferguson Home

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will never buy another VIKING Product! I bought a Viking Stove at the end of 2020 which was installed in 2021 and the stove has never worked properly. I bought from Ferguson Corporation in Johnson City, TN and they could have sent back to Manufacturer but did not. The stove door was clearly not correct as insulation around glass was coming out. The stove was shutting off while baking. Lost of wasted food. Finally got that fixed then the Broiler quit. High End appliances should last a lifetime. Mine did not last many months. Still does not work and neither Ferguson Corp (where I bought) or Middleby Management ( Who bought Viking in 2013) made no effort to replace stove. I was never able to talk to anyone at Viking as Middleby had all phone calls go to one call center. I tried all the Mississippi numbers but was never able to contact them. When Multi Billion Dollar Corporations do not stand behind their products, we have a problem.
    It took me over a year to get anyone to listen to problem. I have spent 4 years trying to repair a stove that cannot be repaired and have spent $500.00 of my money. Ferguson's as the seller could have sent back to Viking. Ferguson was mentioned as a seller in the first MultiMillion Dollar lawsuit so they knew about issues with gas ovens, which no one mentioned to me. I would like a refund of my $8,000 so that I can purchase a stove that works.

    Business Response

    Date: 03/19/2025

    I am sorry about your dissatisfaction with the Viking Product and with Ferguson. We have checked with local servicers, as well as our records, and we could not find any record of the purchase. Without this information, we are unable to track any information on previous service records or complaints. Unfortunately at this time, the Viking product in 2021 would no longer be under warranty. I would recommend contacting Viking Customer Support directly at 1-888-845-4641 extension 3. You can also contact them at ************************************.You can also contact Viking customer care manager, ****** ******* at 1-888-845-4641 ********* ***** 

    Customer Answer

    Date: 03/27/2025

    The Message is a crock!  They were well aware of everything.

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