Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:07/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/22/23 We had a new driveway added to our property. On 06/30/23 I contacted them to let them know that we had a couple of problems pop up that included cracks in the pavement, settling as well as it appears that either the pavement has settled or the asphalt was not laid in a 3 inch depth as promised in the written proposal. The work is supposed to have a 1 year warranty. I contacted them on 06/30/23 through their web site and have not heard back from them. The work was paid in full on 02/22/23. Since they have not responded I need help fixing my driveway.
Business Response
Date: 08/10/2023
Company states they will be in contact with customer.Customer Answer
Date: 08/10/2023
I have not heard from them.Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had driveway paved. 36,000 dollars.
Called within the year warranty about 2 spots that had sunken in to become holes. He came out to look at it and actually told me this must of happened because a large truck must have done it. I have a pickup. He said it didn't falkl under warranty but would fix them for 3 thousand dollars.Business Response
Date: 08/17/2022
Business Response /* (1000, 5, 2022/08/04) */
Driveway was done over two years ago you only had a 12 month warranty also you had a new roof put on the house that you admit it that you had done less than a year of the payment being down that caused the damage in your driveway
Consumer Response /* (3000, 7, 2022/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there were no heavy truck traffic. I called him within the 12 month warranty. He blamed it on trucks whether ups or fed ex driving up the driveway and literally stopping for minutes in a spot which was ridiculous. The roofing people had nothing to do with it as the biggest truck they had was a pickup. The 2 spots that need fixing probably didn't have enough base under them or less than enough asphalt.
Business Response /* (4000, 9, 2022/08/05) */
How did they get the old roof out and the new one in
Consumer Response /* (4200, 11, 2022/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didnt..we kept it and stored it behind the garage
Business Response /* (4000, 15, 2022/08/09) */
Mr. called respond to customers rebuttal:
The weight of the material weight to much for the driveway to handle. Also it take over one year the asphalt to cure out.
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