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Business Profile

Storage Units

Just Store It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of January I rented a storage unit at their Fort Collins facility on their website, when I tried to get into my unit after work I was unable to due to the electronic lock being stuck, I called and was told that they had been experiencing similar issues and I upgraded units, the next day I had the same issue with the new unit (So I was never able to enter either unit). I was moving by the end of that week and was only able to access the unit after business hours, so both days I was unable to access my unit or get any assistance. After wasting 2 days and not wanting to risk wasting another one, I called to ask for a refund. I was initially told I should have the money back in my account after a week but after waiting not only did I not get my money back I realized the refund had never been processed on the app. I have been calling them for the last month requesting my refund and have been told I would have a regional manager give me a call back, this has not happened and now it has been over 3 weeks since I initially asked for a refund.

    Business Response

    Date: 02/25/2025

    Her credit card transaction was reversed at the time it was reported to us. 

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