We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Eastman Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Eastman Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eastman Credit Union has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.44

    Average of 9 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Elaad E

      Date: 05/22/2025

      I had a check that didn’t get taken out until 9am I was 3 dollars short and put a 20 in the atm at 7:55 am they charged an overdraft fee of 30 dollars account was negative 27 not 30 because there was 3 dollars more than the amount of the check and they refused to waive the fee I have atm receipt with the total amount and time before check came out and they said no even after that. They said the whole amount has to be inside before the check is written not before it come outs because the system auto assesses fees without any human oversight. And then proceeded to tell me how to budget even though the account had more than what the check was for. I closed the account and will let the balance go to collections for 7 years. I get paid under the table goodluck getting the 30 bucks. This is predatory. Can’t wait for that new law against overdraft fees.

    • Michael O

      Date: 01/05/2025

      Was 1 car payment behind and was getting ready to take care of that.... They repossessed it and I tried to pay every single dime they was going to charge me including repo fees....They would not let me and told me I had to refinance the loan.....I tried with 2 different cosigners and they turned me down....I told them about my hardships over the last couple of months....My daughter lost her home and everything but the clothes on her back in a fire and they could care less....I tried everything to make it right with that loan....I'm very disappointed in the lack of remorse of these people.....Stay away from Eastman Credit Union please.....

      Eastman Credit Union

      Date: 01/17/2025

      Thank you for contacting Eastman Credit Union. A review of your account shows the collateral securing your loan was repossessed after 83 days of delinquency with no response to our attempts to contact you. If you have additional questions regarding your loan, we encourage you to contact us directly at (800) 999-2328.

    • Quentin K

      Date: 05/06/2024

      My wife and I applied for a ****** refi loan on a ******* rental property we own free and clear. Needed to make repairs. Wife and I both have nearly 800 credit score. Own a million dollars of property free and clear. Have 1.2 million in savings. Been members at ECU for 20 plus years. Loan was denied. WTF? ECU BESIDE YOU? I don't think so. If we can't get a loan, WHO CAN? ECU is not beside you. They should be sued for false advertisement. ECU you can KMA!!!

      Eastman Credit Union

      Date: 05/08/2024

      Thank you for feedback regarding your recent experience. A review of your loan application found the loan was denied in accordance with the Equal Credit Opportunity Act. If you would like to discuss the specific reasons for denial, please contact us at ***** *********

    • DAVID L

      Date: 03/22/2024

      EASTMAN CREDIT UNION IS THE BEST BANK I HAVE EVER USED. EASTMAN BANK HAS VERY NICE EMPLOYEES. EASTMAN BANK IS THE BEST BANK I THINK IN THIS OLD WORLD

      Eastman Credit Union

      Date: 03/25/2024

      Thank you for your feedback. We appreciate your business!

    • Angela D

      Date: 02/15/2024

      I have had a checking/savings account with ECU for over 15 years. When my daughter turned 18 I took her to ECU to open an account. The account was suppose to be solely hers but years later find out it's not. Last week I went into a local branch in Johnson City TN on Sunset Drive and spoke with Hunter L. I told him that I was needing to open a new account because I was getting a divorce and needed my own account. No problem Hunter set the new
      account up, canceled my debit card to my old account and created a new card tied to the new account. Well today a week later I get a call from Hunter. When I finally was able to get a hold of him he started off with I have had a bad day and a gentleman just sit in his office and cursed him out. He then proceeded to say you are probably going to be the same way. He said they are going to have to close my new account because of my daughter's old banking account that charged off. Apparently I was setup as a co owner, per Hunter and when you are given permission to use someone else banking account you are just as responsible. I told Hunter I was never aware and was never notified of a charge off account and that a member should not be punished for an ECU error. He stated the only error ECU made was opening me a new account. Hunter then moved my available balance back to my old account, closed out my new account, and canceled the only debit card that would access my banking funds. Now I have to go back, try to get a new debit card for my old account and hope nothing is taken before I can move banks. A banking facility should not close all access you have to your money. ECU should of owned up to their mistake and not make members pay. This is not a member owned company. NO ACCESS TO YOUR OWN MONEY SHOULD BE AGAINST LAW!

      Eastman Credit Union

      Date: 02/28/2024

      Thank you for your recent feedback. Our records confirm an error occurred when opening your account. We sincerely apologize for any inconvenience this may have caused. A branch manager has reached out to fully resolve this issue. We hope this answers any remaining questions you may have regarding your account. If not, we encourage you to contact us at ***** *********

    • Sandy A

      Date: 10/25/2023

      We got a car loan through Eastman almost 5 years ago. Last year we fell behind on payments due to Covid. ECU was extremely passive aggressive about it and completely unprofessional. We came up with the large sum of money they wanted to keep our car.
      Fast forward to today, they have repossessed our car. However, the lady in charge of the repossession keeps changing her story and is so rude she really just needs a slap in the face. She refuses to answer any questions at all.
      Here are the questions we have which she refuses to answer.
      Last week we got a notice that said the car was $270 behind, yet they repossess the car and this “Sandra” woman claims the car is 2 months behind. $270 isn’t even a full car payment. Then yesterday we get a letter saying it’s now 2 payments behind. We call her again and now she claims it’s 3 payments behind. The payment isn’t due until the 28th of the month, how is it now magically 3 payments behind?
      A couple months ago ECU contacted us and threatened a repossession for non payment. We made the payment but either an employee stole it or they were trying to hide it. After raising hell they mysteriously “found” the payment in question.
      The letter we received yesterday had not been postmarked at all. It was like someone drove by and stuck it in our mailbox. It also didn’t show up with our regular mail. Why?
      After going through every car payment we made, we have also found where ECU applied our car payment TO SOMEONE ELSE’S ACCOUNT.
      ECU can’t even handle a single car payment, what makes anyone think they can handle the millions of dollars they manage? This has been a complete nightmare and error after error on their part.
      Now they have stolen our vehicle because their employees are completely incompetent. We are taking this to court. “Lost” payments, payments applied to the wrong account, lying employees, letters magically showing up in our mailbox and random made up due dates and missed payments? Someone is up to no good.

      Eastman Credit Union

      Date: 11/03/2023

      Thank you for your recent feedback. Eastman Credit Union is available to answer questions regarding the status of your loan. We will be glad to provide a complete payment history, as well as to provide a copy of all correspondence recently mailed to you. Please contact us at ***** *********

    • Stephanie J

      Date: 08/31/2023

      When I first started with Eastman they would do all they could to help but after a while my husband and I noticed over drafts now we had both savings and checking and I was told the money should have been pulled from savings if it was there then I was told it was automatic they had no control on it so if you’re checking your account daily please do so also our money went into the bank every other Wednesday and it seemed as though we were hit with all those overdrafts before payday so they could get that 30.00 overdraft fee whatever they can do and get away with they will do so they can get that fee and when we stopped putting money into our accounts they begin doing the same thing to my son’s account

      Eastman Credit Union

      Date: 09/07/2023

      Thank you for your recent feedback! When the available balance of funds in your account is not sufficient to pay a check or other item, your account may be charged an insufficient funds fee. ECU offers multiple channels to help you keep track of account balances, such as mobile text notifications to alert you when the balance in your account drops below a certain threshold. We have also partnered with a company called GreenPath to offer assistance and informational tools that may be helpful in managing and balancing a checking account. If you would like more information about this service, please contact us at your convenience.

    • David O

      Date: 06/06/2023

      Here is my thinking and opinion about this business is that you go to get a loan and have great credit score 707 last time I check that's suppose to be a good score any hoo I apply for a personal loan of $25000 then they same give me this give me that info so I do lady calls 3 days later hey you loan is being processed I'm like when will I know she's like they are reviewing it so then they call again and say hey do you have a co signer or vehicle paid off with a clean title I'm like really my income and what I could pay doesn't add up really making 74k to 80k a year at this economy rate I think that's good pay but anyways I'm like yall really can't do a personal loan of that amount with me without the B.S and she says we'll they won't do it cause you haven't ever had a loan this big before I'm like ya no shit I can't ever get one because of discrimination of he can't pay this let's just tell him he can't afford this I know what I can afford but nobody gives you a chance FJB @ FECU.

      Eastman Credit Union

      Date: 06/13/2023

      Thank you for the recent feedback regarding your experience with Eastman Credit Union. A review of your application shows the loan was decisioned in accordance with the Equal Credit Opportunity Act. If you have specific questions about this loan decision, we encourage you to reach out to us directly at (**** *********

    • Roberto A

      Date: 04/19/2023

      Let me first start with Eastman was a great credit union until I started falling behind on my car payment. at which point they stop helping and just wanted to repossess the Vehicle. I was only 32 days past due and had a payment ready, but that day they had already called a repossession service to come get the car. Now it's nearly impossible to get the car back with the $800.00 repo fee, and they also want me to refinance the Vehicle on top of that. I've called multiple times to see what options I had at the time, but none were given to me even after being with Eastman for 10+ years. and no call was made to me before the car was repossessed. I will never do business with this credit union ever again, and I warn anyone else against doing the same. People get behind sometimes, and sometimes we need our bank or credit union to help. But it seems Eastman is not in the business of customer service.

      Eastman Credit Union

      Date: 04/21/2023

      Eastman Credit Union (ECU) is in receipt of your correspondence regarding the above referenced complaint.  Please consider this as our response.


      ECU exercised our repossession rights due to failure to satisfy loan payments under the terms of his loan contract.  While we cannot comment on specific loan details, our staff had multiple conversations with this member in an attempt to assist him in bringing his loan current. We encourage this member to contact us directly if he has remaining questions on his account.  

    Eastman Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.