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Business Profile

Fence Contractors

Tri-City Fence Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 15, 2024 I met with salesman ****** from Tri City Fencing of Kingsport, TN in person at *** **** **** ** ************* *N. ****** measured the area chosen for the fence after being told the type of fence and shown a picture of the fence. ****** was shown all four corner flags the land surveyor placed on the property lines. There was a single row of chain link fencing inside said property line. The fence chosen was wood frame with chain link on the exterior as shown in the picture. I asked ****** if they could use the chain link from the existing fence once removed and he said no, it would just be discarded.
    Install date of March 18th. This date was cancelled due to the scheduler being out of the office on March 15th. March 22nd asked for new date as I had heard nothing from the scheduler. March 28th was the new date given. On March 28th, the workers arrived and placed the posts in concrete but did not removed the existing fence therefore set the posts along the property line approximately inside 12-18" on one side. When asked about the old fence removal was told they would check with management on 4/3, meanwhile the workers returned on 4/3 to place the wood frame and chain link. On 4/5 I asked again about the old fence and if I would get a final inspection or walk through. Again I was told he would check with management. On 4/12 I emailed about an issue of the chain link being installed partially on the outside and partially on the inside and when would that be corrected and asked for a phone call. On 4/17 I send another email requesting a phone call as I had heard nothing . April 24th I received an email from Kim on when we could schedule a date to return to fix the job.
    Date set of 5/9 to make corrections. On 5/9 upon crews arrival ****** informed me changes would not be made without further monies being paid and if I did not pay they crew would leave.

    Customer Answer

    Date: 05/24/2024

    Good Morning - Tri City Fence Company has successfully fulfilled their original contract with us without any further monies than the original contract calls for. The inspection of the fence has taken place on 5/24/2024. I would like to cancel any further actions taken by BBB on my behalf.

    Thank you,

    ********* *****

Tri-City Fence Company is BBB Accredited.

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