Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave this company $3000 as a down payment on a new golf cart. Once they sent the contract over, it was a different finance charge amount and a different monthly payment amount than what they had quoted me. I told them I would not do that Due to it being different than what they quoted me and asked for a refund. I have called, emailed, tried every which way to get them to refund my $3000 to no avail. I never signed a contract with them. I actually refused it immediately and asked for my money back. They will not return my $3000 and did not provide any service.

  Business Response

  Date: 12/23/2024

  Our records indicate that a refund and cancellation was requested on 12/6/2024. The full amount was refunded on 12/16/2024, well within the standard 7-10 business days quoted. 

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23 I went to the business of Brad *********** a sales consultant for MD Carts/golf carts.com. to pick up a new golf cart that I ordered online. He had two carts parked there and told me the one on the right was mine. We checked the cart for defects and I loaded it on my trailer and departed. When I arrived home two hours later I was able to look at my invoice to be sure that I was correct with what I ordered. contacted Mr. Richardson via text and let him know about the discrepancies with my order. That is when he revealed that it is an "in stock unit." and said that I got a triple discount. I told him I demand that this cart be replaced with the correct one and that is a classic case of bait and switch because he failed to disclose that the items were missing. I called and could not reach anyone in customer service. So I filed a written complaint online with their office, with no response.

• Initial Complaint

  Date:05/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a golf cart about a month and half and we where told that we will receive it within 3-4 week, my wife and I understand since they have to build it, freight etc we got the part but what they felt to tell you was if there truck is not fully loaded with merchandise to be delivered you going to wait. So our golf cart has been ready since the 7 of August and today is the 23 of August, and still don’t have a golf cart. We keep been told no truck delivery maybe next week, but if you pay them a **** fee they can deliver the cart to your house, at this point that not good for business and not customer service at all. We had a trick coming up and want it to surprise my lil kids but that not going to happen since I still don’t have a cart.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased. Golf cart rookie paid almost 8,000 cash . Received months late when told 2-4 weeks and issues from the start . Dropped off the vehicle with out us even there or told when finally did deliver . They stated only a 30 day warranty. I received no paperwork Manual nothing . I argued with the company to finally get a new seat as doesn’t line up . After months I did get that however due to improper alignment seats tear . There is no metal plate to hold seats to cart only plastic . All screws and lug nuts are rusted with 3 months . Hold bar on back fell off . Metal body all rusting . Electrical is all exposed . I had it looked at and was told there is no way the golf cart is new it was thrown together with all used parts . Totally scammed . Avoid them at all costs. I can barely resell it for 2,500 if I’m
  Lucky . The owner and representatives Tyler are awful to deal with . I purchased this at aqua leisure in Pensacola from drew. Every person I dealt with made excuses and then stopped calling back

  Business Response

  Date: 08/09/2023

  Customer Purchased Cart 09/27/21 with a 90 Day Warranty.

  Customer Received Product in November 2021 due to being 6-8 weeks out in Production

  Customer contacted us April 16th, 2022 and was advised she was out of warranty at that time.

  Our Service Department shipped parts needed to fix seat issue that was not a manufacturing issue free of charge even though it was wear and tear damage from her Renters that use the golf cart when she rents her space out.  We also offered to pay 1/2 of the labor to fix this issue. The workorder for this and the Customer Satisfaction sheet that she signed is attached.  

  On July 7th our technician received the following emails.  

  From: sharla deaton <[email protected]>
  ***** ********* **** ** **** **** **
  *** ************************
  *** ***** ***** ***********************************
  Subject: Re: Receipts
  
  Tyler,
  As for damage being done by a renter this is a ludicrous
  statement. This issue is a result of your company’s shoddy craftsmanship. Your
  measurements and alignment of the seat are completely off, which resulted in
  the seat damage. We have pictures and all the measurements to prove this . We
  did a video walk through of the cart with you . You know this to be true . We
  also had a headlight go out , rusty screws etc . This cart was either sitting
  on your lot or given to us in poor condition. Your company dropped off the
  vehicle without arranging anyone to pick it up or scheduling beforehand .
  Therefore you did not allow me to inspect it prior to
  drop off . No paperwork given and no warranty info period . We were told by the
  store in Pensacola one year warranty. Don’t even get me started on the
  awfulness of the handling of my order from start to finish . This was NOT
  caused by a renter. This is poor craftsmanship and quality control PERIOD . As
  mentioned let me know how you are going to proceed by Monday morning. I am done
  playing games and dealing with this. Should you not cover your half I will be
  filing court papers against your company as well as Aqua Living and Drew who
  sold your product to me .
  
  Sharla ******* **** **
  ******** ****** ************ *****
  ***************************************
  *************************************
  
  * ** *** ** ***** ** **** *** ****** ******
  > <[email protected]>
  > wrote:
  > 
  > ?Tyler,
  > This is ridiculous . You and your company have
  constantly been going
  > back on your word and trying to get out of payment
  and repair of my cart .
  > 
  > I am being gracious by allowing this repair to be
  done in this manner.
  > I am stuck being financially responsible for the
  other half of the
  > labor cost, when this should have never occurred
  whatsoever. This is a
  > brand new golf cart and the quality is absolutely
  abysmal. Larry
  > should be paid half of the cost presented to you as
  agreed upon.
  > 
  > Should your company choose not cover your half of
  the cost, I will
  > proceed with filing papers to take MakDaddy golf
  carts to small claims
  > court . I guarantee you with all the photos,
  messages, and witnesses
  > you will lose and be out much more than half the
  cost of his labor . I
  > have had absolutely enough of this run around
  .Because of your delays
  > and lack of follow through I have also incurred a
  huge cost during
  > this time for a rental golf cart while mine was out
  of commission .
  > Please respond and remit payment to Larry right away
  . If I do not
  > hear back from you by Monday morning . I will
  proceed with filing my court paperwork on Tuesday.
  > Respectfully
  > Sharla ******
  > 
  > Sharla Deaton, PPS, MA
  > L******* ****** ************ *****
  * ***************************************
  * *************************************

   

   

  She is out of warranty and we have went above and beyond to assist her.