We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Multi-Level Sales

Complete Tractor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Multi-Level Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction - May 24, 2023
    $paid * ******3
    Complete Tractor said that I could return item by July 5, 2023 with free shipping.
    This item wasn't the type of Steering Box that I needed so I didn't open it and wanted to return it. I contacted the company and they sent me an email to use to print the label to return it. Every time I tried to print the label, it said, "We couldn't process because of technical issue, because of technical issues." or "it's not on your part, it's on ours, please try again later." So I tried several days thinking that I would be able to print it, but no. Therefore, I contacted Complete Tractor and they said that I needed to contact Ebay.com since that was who I bought it through. Ebay tried to help me but still couldn't so they said that I would have to contact Complete Tractor that it was on their part. My wife and I have contacted both places numerous times, been on the phone for hours and still no help. I asked if they could just mail me a label and got no where with that. Even when I went to my cart to see if I could find it, it didn't show up in my cart. I went to items ordered in the last 60 days and it said there was no items ordered. I still have this steering Box which is unopened. I have sent them pictures and everything. I need a label to send it back with free return shipping. I even drove to the Kingsport, TN office, thinking that I could drop this item off and could not get anyone to open the door. Apparently, it's not a walk-in office, since there was items laying at their door which looked like return items. Please help me get this item returned and get my money back. I am on a fixed income and cannot afford to lose this money. Thanks for any help that you can give us.
    Order * ************** Item ID 185766774154
    Seller ID Completetractor
    Return ID **********

    Business Response

    Date: 07/20/2023

    Please use the attached UPS label to return the gear box. When we see that the return is in transit we can expedite the refund.

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 28 June 2022, I ordered a PTO conversion shaft from Complete Tractor. It arrived within 2-3 days, but unfortunately, the incorrect part was sent. I contacted the company about a refund, and was given RMA XXXXXX. I shipped the incorrect part back to the company, and have not received my refund. I have contacted the company 3 times requesting a status, but am no longer receiving any communication from them.

    I went ahead and ordered a new part from the same company, and have received it, but am still waiting on my refund of $109.19. Would you be able to help me?

    Thank you,

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 5, 2022/07/20) */
    We have no record of receiving the return. If the customer can provide a tracking number showing it was returned we will be happy to issue a refund.


    Consumer Response /* (3000, 7, 2022/07/21) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Tracking number is XXXXXXXXXXXXXXX


    Business Response /* (4000, 10, 2022/07/22) */
    Thanks for the tracking information. We have issued the customer a full refund.


    Consumer Response /* (2000, 12, 2022/07/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Refund received, but it's a shame that I had to contact the Better Business Bureau to get it. It could have been worked out if the seller would have answered my messages.

    Thank you BBB.

Complete Tractor is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.