Complaints

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• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I have lived in the same home for 15 years the past 9 or 10 months we have been getting calcium crystals in the water and it is stopping up our water valves. Particularly the toilet valve. I can clean it out and it's full again in 15 minutes causing the water valve to not shut off. So the water just runs into our septic tank. Our water bill has been 40 dollars for 15 years the last couple of months it's been way higher. One month 80 dollars the next month 150 dollars. So I call the water department to see if they can flush the line in which they came and barely cracked open the flush valve so they didn't flush anything. They took a water sample and a sample of the flakes. I didn't hear anything from ******* ****** so I called to find out so left a message for ******* ****** to call me in the morning and never heard back from him. So I called around noon the next day to try and get in touch with him he wasn't there so left another message fir him to call me but this time I told them if I didn't hear from him today I would just report this to the FTC. So it's like 2 hours later he calls and has an attitude about it all and tells me he doesn't care and for me not to call back. I don't know what this mans problem is but it's apparent he doesn't care anything about the customers. So I'm just stuck with this problem i guess. So that is why I am reaching out to the FTC and the BBB. I want paid for the hundreds of times I have had to clean out the toilet valve, I want my entire plumbing system flushed correctly, and our septic tank pumped all at Bloomingdale Utility District expense!

  Business Response

  Date: 03/20/2023

  The water
  service at *** ********** ****** **** is in ***** ******** name.  Technically, we should not be dealing with *** ****t because he is not our customer.
  

  Bloomingdale
  Utility District, along with all public water systems in this area, has hard
  water.  It is caused by underground limestone
  deposits. As a general rule, Bloomingdale Utility District advises its
  customers that if the hardness or our water is problematic, their best option
  is to install a water softener in their home. 
  *** ***** was told this by *** ****** during their first phone
  conversation.  He is the only customer that’s
  reported a hardness issue of this magnitude. *** ***** even stated that a
  neighbor did not have the same issue; but insisted it is the fault of Bloomingdale
  Utility District.
  

  We collect
  multiple samples of our water every day in order to comply with state
  regulations.  The water main on
  Timbertree Branch Road was flushed according to our flushing SOP (standard
  operating procedure) on March 8.  At this
  time, a chlorine residual was collected and the result was well within our
  required limits.  
  

  *** ******
  was actually out of the office during some of the times *** ***** kept calling.
   We make every effort to get back to
  customers (although *** ***** is not actually our customer) in a timely manner.
  

  *** *****
  has called Bloomingdale Utility District multiple times during the past 6
  months.  He has screamed at and used
  profanity with our office employees.  Mr.
  Wyatt has also left a Google Review for Bloomingdale Utility District in which
  he referred to *** ****** and stated, “I sure wish it was 1950 so I could teach
  this punk a lesson he desperately needs!”. 
  

  As far as
  contacting the FTC, *** ****** did tell Mr.  Wyatt to go ahead and call whoever he needed
  to call.  *** ***** was also told to stop
  calling and harassing our employees.  We
  have done all we can do.
  

  Bloomingdale
  Utility District has no control over calcium or lime buildup in our customers’
  plumbing and will not take responsibility for anything that is beyond our
  control. 

  Customer Answer

  Date: 04/12/2023

  You did nothing! What a joke. Have a nice day!