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Business Profile

Used Auto Parts

DB Electrical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an alternator for my client around June 15 through DB Electrical. It took about a week to get here and once I opened the box, I was dismayed when I found a starter instead of an alternator.

    Upon bringing this to their attention they have been less than helpful. They will not refund me unless I send it back at my own time and expense as the boxes it came in were smashed upon arrival. Their customer support has been horrendous and responses take days. Awful, awful company and I will no longer order from them.

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purch aced an Alternator from DB electric after doing research and contacting them a few times asking questions abut their products .The sales person stated that their product was superior to most competitors for a better price and exceeded industry standards .So i purchased from the almost to the Day 18months ago .So boy ole boy was i shocked when almost to the exact day of the 18th month i open the hood because of a whining noise to find out that the bearing in the alternator had spun. So i reached out to DB electric and was told that there is a 12 month warranty on all there part and there was nothing they could or would do about it .I asked to speak to a manager and was told that there was none working. so i did and never recieved a call or any contact tors'a supervisor of any sort .I called and explained that the industry standards for an alternator.NO ONE IN THEIR RIGHT MIND would buy their product only last you 18 months , and I explained that i do under stand that 12months is 12 months but when your product fails to live up to the standards that your salesman says it far superior to then I would think that exception would be made if not for sake of great customer relations at bare morals and principals its the right thing to do because the unit you sold me did not live up to mine ,the industry and im very sure their own either .There is no way on earth you design these things to last 18 months no wone would want a reputation we all was a solid foundation behind our name and brand but this right is is horrible I have attempted to speak to a supervisor more than 10 times to no avail

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought alternator from them through Amazon 1yr warranty and won't replace bought item on march XX XXXX

    Business Response

    Date: 09/07/2022

    Business Response /* (1000, 6, 2022/09/07) */
    We have no record on Amazon selling this alternator to this customer. We need a copy of the Amazon order to determine who this customer purchased from.


    Consumer Response /* (3000, 8, 2022/09/08) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    They could of contacted them I even give my order number to them


    Business Response /* (4000, 15, 2022/09/16) */
    The documents you provided show you purchased this item from Amazon.com Services, Inc. It is a unit that they purchased from us and we gave them a defect discount to handle all the warranty issues. Please contact Amazon Customer Service and let them know that and they will take care of the warranty. You can email Amazon at *****************@, and provide the following information.
    Amazon Order Number:
    Customer Name (as it appears on the account):
    Customer Email / Phone Number:
    Part Name:
    Quantity (if applicable):
    Replacement or Refund:
    Refund Method (if applicable): Original Payment Method / Gift Card Balance
    Is the item Hazardous After Use? Y / N

    Consumer Response /* (3000, 22, 2022/10/05) */
    I didn't get notified I called Amazon they are not trying to do a replacement for warranty


    Business Response /* (4000, 27, 2022/10/14) */
    ***Document Attached***
    Did customer contact Amazon with the information we instructed them to pass on to them. Also one of the screen shots provided shows that a return was started and approved by Amazon and they would be refunded when returned. Amazon does send replacements if they have stock. If they do not have stock they will issue a refund when the item is returned.


    Consumer Response /* (4200, 29, 2022/10/24) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The screen shot was to show I don't want a refund I want a replacement.stop trying to worm yall way out of warranty replacement

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a DB Electrical starter with 1ye manufacturer warranty on Amazon on May 27th. Installed the product a month or two later and it failed. I contacted the manufacturer and they insisted that they are not obligated to honor their warranty, Amazon is. I contacted Amazon and they said that DB Electrical was obligated to service their warranty, not Amazon, but that they would replace it because of good account history. Fast forward to me getting the replacement new product now, and the starter sprocket has a defect that prevents it from being installed. Amazon's site doesn't allow me to return this, and DB Electrical is yet again refusing to service the warranty. I am moving out of my apartment, so the address listed is where you can contact me if necessary.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/08/29) */
    If your Amazon order says sold by Amazon.com Then they are obligated to honor the one year warranty. This is a part that we sold to Amazon at a discounted rate to honor all warranties. You can email Amazon at *** And provide the following information and they will honor the warranty.
    Amazon Order Number:
    Customer Name (as it appears on the account):
    Customer Email / Phone Number:
    Part Name:
    Quantity (if applicable):
    Replacement or Refund:
    Refund Method (if applicable): Original Payment Method / Gift Card Balance
    Is the item Hazardous After Use? Y / N


    Consumer Response /* (3000, 7, 2022/08/29) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have already contacted Amazon multiple times and they have clarified that this product is covered by the manufacturer warranty and is to be serviced by the manufacturer. Under Magnusson-Moss, the terms of warranty are to be disclosed fully and conspicuously. The manufacturer warranty, as available on their website at the time, contained no such disclaimers as to indicate that DB Electrical would not honor the warranty on this product.


    Business Response /* (4000, 11, 2022/09/06) */
    If you will provide us with the information we can contact Amazon on your behalf.


    Consumer Response /* (4200, 13, 2022/09/07) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I want to ensure the my intentions are clear: if you intend on contacting Amazon, great. It is not my concern whether you do this or not as they have repeatedly informed me that they do not service your warranties. Consequently, when combined with DB Electrical's omission of any limitation of warranty coverage, it is apparent that you are contacting Amazon on *your* behalf. The necessary information has been provided both in a service ticket sent through your helpdesk email and with the initial BBB complaint. At redundancy: order number is XXX-XXXXXXX-XXXXXXX. Crossreference order number XXX-XXXXXXX-XXXXXXX.

  • Initial Complaint

    Date:07/26/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from amazon.com.
    New DB Electrical Alternator Compatible With 1999 Chevrolet Silverado ***** **** Silverado XXXX XX-XX-XXXXN, *********** *********** X-XXXX-XXDR, XXXXXXXXN, ****** *******

    Order Placed: September 5, 2021
    Amazon.com order number: XXX-XXXXXXX-XXXXXXX
    Order Total: $110.29

    Link to the product that states there is a 1 year warranty.

    The item failed after 10 months of light use. I contacted the manufacturer that states there is a 1 year warranty. View the link above to the exact item I purchased. They replied back stating:

    "We do not cover any warranties on direct purchases from Amazon.
    When you buy directly from Amazon all you have is the Amazon warranty.
    Amazon took your money. We did not.
    They give you 30 days to return it.
    After that you will need to call them directly and tell them DB Electrical said there is
    no factory warranty and that they need to cover your warranty.
    Sorry about the troubles."

    Their website also states a 1 year warranty. Nowhere any where on the amazon.com listing, or the manufacturer website does it state the item has to be purchased from their online web store or amazon store.

    Links to warranty terms.

    The reply from the manufacturer is either wrong or they are falsely advertising warranty terms.

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 6, 2022/07/26) */
    You purchased this item from Amazon.com Services, Inc. It is a unit that they purchased from us and we gave them a defect discount to handle all the warranty issues. Please contact Amazon Customer Service and let them know that and they will take care of the warranty.
    If Amazon does not work with you then we can contact them. We will need the following information to give to Amazon for them to honor the warranty.
    Amazon Order Number:
    Customer Name (as it appears on the account):
    Customer Email / Phone Number:
    Part Name:
    Quantity (if applicable):
    Replacement or Refund:
    Refund Method (if applicable): Original Payment Method / Gift Card Balance
    Is the item Hazardous After Use? Y / N


    Consumer Response /* (2000, 8, 2022/07/31) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

DB Electrical is NOT a BBB Accredited Business.

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