We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hardscaping

RockSolid Hardscaping and Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardscaping.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Chris W

    Date: 12/06/2024

    Matthew at RockSolid said he would do our job in two stages … first re-slope along our driveway area after our current driveway was torn out, then do the rest of the job after our new driveway was installed. We gave him a heads-up when the re-sloping work would need to be done, and he replied “Hey, yes I should be able to work just in the front pretty quick.” But when it came time to do the re-sloping work a week later, he informed us he was too busy. Our driveway installer ended up having to do it as best they could. We let Matthew know the re-sloping work had roughly been done. He responded he would now be available for our job in mid-Oct. We asked for the weeks of Oct 14 or Oct 21. He replied “Yes, I should be able to make that work. I’m just not sure which day I can start.” Then, less than two weeks later after saying, again, he would be doing our job, Matthew informed us he was behind schedule and would no longer be available. We replied that to accommodate his schedule, we would make a special trip to TN beginning the week of Nov 4. He responded “Sounds good. We should be able to make that work.” That was the last time we heard from him. Our subsequent texts and voicemails were met with no response. Matthew knew we were making a special trip to TN from our home in OH specifically to accommodate his schedule, and he couldn’t have cared less. He just left us hanging. We ended up having to find another landscaper. We texted Matthew that we were going to go with another company since he was continually not responding to us nor showing up to do our job when he had indicated he would be. Again, no response. Not even an apology. We know there are some good reviews for Matthew and RockSolid, but be aware you could have a completely different experience like the horrible one we had. Matthew was unresponsive, inconsiderate, dishonest and unreliable. If you want to rest assured you are hiring someone trustworthy and dependable, KEEP LOOKING AND DO NOT CALL ROCKSOLID.

RockSolid Hardscaping and Landscaping is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.