We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Central City Heating & Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Shirley D

    Date: 02/13/2025

    I called Central City Heat & Air/A A Heat & Air (Knoxville, TN) to request service for my heat/air unit because the outside fan would not shut off--even with the indoor thermostat turned off. On Feb. 6, 2025, Jason and his assistant (whom he was training) arrived at my house. I opened the garage door and showed them the unit. I explained to them that everything was working well except the fan would not' shut off. They said a "contactor" in the fan was bad, and they could replace it with a new one that was in their truck.
    Later, Jason's assistant came inside and told me they had fixed the fan (in the unit outside). She (assistant) said the total bill was $348.46. I wrote them a check and they left.
    A few minutes later, I checked the fan (on outside unit) and it was, still, running--with the wall thermostat still in the "system off" mode. I phoned their office and told them I had, just, given them a check for $348.46 and the fan was, still, not shutting off.
    The same two reps returned, and the assistant went to the thermostat and started adjusting it. I told her that my thermostat appears to be working normally and not to mess with it. She said "I'm not" and started dismantling it. She took some parts of it outside and, then, came back in. I could hear Jason telling her how to reassemble it on her phone. I was unaware that he was in my garage at the time, at the unit, while she was at the wall thermostat. She told me the fan was off and I would need to replace the board in the unit, for another $702 on top of the $348.46 I, already, paid them. I was concerned that neither of them knew what they were doing so I told her to leave.
    I called ****** **** & *** on February 7, 2025; and, they sent a fantastic service person (Jeff). Within 20 minutes he had checked out the HVAC unit, thermostat, and fan. He found someone previously had wired the fan incorrectly. He did not see a new "contactor". He charged an $89 service fee. Jason had unplugged the fan

Central City Heating & Air Conditioning is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.