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Business Profile

Home Improvement

CDI Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed on a new home built and sold to me by CDI Services, November 3rd, 2023. After only a few days in the home I began to notice some serious issues:

    Damage to roof (I repaired the loose metal)
    Leaking windows (windows were not caulked when instaled)
    Faultily breakers and Rusty breakers (I Replaced)
    Load noses still coming from the breaker box ( An Electric from Coleman Electric came out and told me the box is not up to code. The noise is from faulty grounds in the wiring)
    Outdoor outlets were not caulked (weather proofed, I fixed)
    Utility trenches not properly back filled (I purchased and graded 20tons of gravel)
    Inaccurate documents for the septic and well service provided at closing (I had to find them online)
    No P trap installed under first floor shower ( as a result septic odor and gasses backed up inside home)

    When I contacted CDI about the issues. They told me they were not going to fix anything and to consult the American Home Shield "Warranty" plan they provided with the home. AHS is a service plan, not a warranty. When I called AHS they said they do not cover faulty installation/work or metal roofs. This is a new home and CDI refused to offer or back a new home builder warranty.

    Business Response

    Date: 02/12/2024

    I bought him a home warranty and he bought the home as is after it passed all required state inspections as well as a VA home inspection. 

CDI Services, Inc. is BBB Accredited.

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