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Business Profile

Auto Lube

Jiffy Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They failed to put the oil filter back on my vehicle causing oil to leak out of my vehicle damaging my motor.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/08/31) */
    We only have 3 service records for this vehicle which show oil change intervals at 11,000 and 8,000 miles, well over the factory recommended 3750. 2 of them state that NO OIL ON DIPSTICK before service which is detrimental to the engine. After the last oil change, the customer returned about a week after the service and we added 2 quarts to get it back to full. After being contacted regarding the current issue we obtained pictures from the service center it was at showing oil covering the bottom of the vehicle. We brought the vehicle to a full service location and found a hole in the side of the engine which is where the oil was coming from. The plug was tight, and the filter was also. The filter appeared to be leaking because of the location of the hole in the area above it. Had we left anything loose during the service, there would be oil trails in and out of where the vehicle is parked on a daily basis. Based on the inspection of the grounds around the home, we didn't find any oil spills or trails that occur when plugs or filters are leaking to the extent of losing this amount of oil. Had we not put the oil filter on, it would not have left the store as the oil would have blown out into the lower bay area and noticed immediately. Had it been left loose to the extent of losing that much oil in about a week, oil trails would be present in and out of the normal driving area, especially where it's parked, which none were discovered. We are very sorry the customer has an issue, but we have not found Jiffy Lube to be at fault based on our findings.

Jiffy Lube is NOT a BBB Accredited Business.

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