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Business Profile

Boats

MyCanoe (also doing business as "Oricanoe")

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the MyCanoe Duo (two seater folding canoe) plus one oar/paddle in May 2022. The company charged my VISA debit card in two installments ($788.70 on May 5 and $600 on May 19), for a total of $1,388.70. I received the package a few weeks later and immediately tried to assemble it in my house on carpeting. The plastic sides were too stiff for my wrists, so I was unable to fully assemble the canoe. My husband also tried to with no success. Therefore, the canoe and paddle were never used. Within the 30 day return time frame, I contacted the company to request approval to ship it back for a refund. I was approved and emailed a return shipping label by "Travis" on June 26, 2022. FedEx picked up the package on June 29 and the company received it on July 5, 2022 (FedEx tracking number XXXXXXXXXXXX). Although I have contacted the company by email numerous times since then, I only keep hearing that that they are checking on the status of the refund with "management". On October 31, 2022, I filed a dispute with my bank, but I have been informed that VISA will only refund the money if the dispute is filed within 60 days of the charge and so they referred me back to the merchant. There is no physical address on the company's web site, but when I did an Internet search, I saw news articles mentioning that the team is located in Knoxville, TN, and I also saw some references that they may have a partner called "Coovy Sports". I have never received any refund and yet the company also kept the product! I feel totally cheated, like this was a scam.
    See: https://www.knoxnews.com/story/money/business/2017/04/09/mycanoe-business-unfolds-knoxville/XXXXXXXXX/
    See: https://gust.com/companies/coovy-sports

MyCanoe (also doing business as "Oricanoe") is NOT a BBB Accredited Business.

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