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Business Profile

Cabinet Maker

Cabinet Guys LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order #1292
    Placed -6/28/2024
    In the amount of $64,670.17

    **** (the salesmen) assured my wife and I cabinets would be delivered in 3 to 4 weeks after order was placed. we took delivery of the "last cabinets" (order is still not complete) 9/10/2024 and installation began on 9/11/2024. Instillation still has not been completed because of lack of delivery of ALL of the cabinets, missing cabinets, broken/damaged and wrong cabinets.

    My first contact with ****** (operations manager) was on 7/12/2024 at phone numbe* ************. He did not respond until 7/17 to inform me there no timeline for when the cabinets would be delivered.

    ****** (the inventory personnel) was at the house on 8/9, 8/13, 8/22 and 9/10 to inventory the deliveries, confirm none of the cabinets were damaged and to confirm the accuracy of the delivery. Not a single part of the order that was accurate
    Master bath: Does not have a kick plate installed.
    Half bath/powder room: Vanity cabinet was never delivered.
    Laundry room: Is the appropriate color; however, the doors are completely wrong.
    Main level kitchen: There is a missing cabinet in the island. The end cabinet is not finished and as such will need to be replaced. The cabinet for the sink is not appropriate as the cabinet should be for a farm style sink. One set of cabinets was installed on top of the AC vent without a kick plate to divert the AC vent. This cabinet was just installed on top of the AC vent. The cabinet that houses the exhaust vent over the cook top, the left panel is not secured and detached. This cabinet is also not at the same level as the other raised glass cabinet as they should both be at the same height. The cabinetry that houses the dual ovens the bottom drawer is cracked. The spice drawer that is to the left of the cook top is not level with the remaining cabinets and does not open and close appropriately.
    Basement bathroom: The exposed and is not finished to the same color as the rest of the vanity cabinet

Cabinet Guys LLC is NOT a BBB Accredited Business.

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