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Business Profile

Camper Repair

Wallace RV Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* RV Repair replaced my awning, awning motor and wind sensor on my 2004 motorhome. After the repairs were made I was informed that the wind sensor still did not work. Mr. ******* explained that there was a problem with the data cable from the sensor to the control unit. I agreed to pay an additional $200.00 to replace the data cable. After 3 weeks of questioning when the parts were to arrive Mr. ******* rudely informed me that the data cable was no longer available and that he would refund the $80.00 that day (he would put a check in the mail that day, 10/28/22) and I was told to take my business elsewhere. I still have not seen that check but I have taken my business elsewhere. I want the $80.00 refund I was told I would receive.

    Business Response

    Date: 12/02/2022

    Business Response /* (1000, 5, 2022/11/14) */
    Contact Name and Title: ****** *******/ Owner
    Contact Phone: XXX-XXX-XXXX
    Contact Email: ***************@gmail.com
    Refund has been processed. Customer has a bad habit of texting at 7am when my business hours are 9a-6p. Some parts for RVs have been taking 3-4 months to get but the customer is incredible impatient. He was advised that the awning was discontinued and I have spent hours trying to find an 80$ part. All I can say is good luck Sir. We honor all our refunds and I'm sorry it's not instant. Tennessee state law allows up to 30 days to process. It's been 2 weeks.


    Consumer Response /* (3000, 7, 2022/11/18) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    On October 28,2022 I received a text message from Mr. ******* stating, and I quote, "I'll mail you a check today" end quote. As for the text at 7 in the morning this was the 4th text I had sent over a two week period along with 2 voice mails, of which none were answered. I want to know what was going on. I have been to Mr. *******'s place of business on several occasions between 10:00 AM and 10:30 AM and was informed he had not come in yet. If the check was mailed on Oct. 28 why has it not arrived yet? It has been three weeks and still no check or response from Mr. *******. In his response to this complaint dated Nov. 14 he states that the refund has been processed. If so why has it not arrived a week later? All I asked for is a response to when I could expect to have him complete the repair I had already paid him for. All I got was for him to say take my business elsewhere. I will not accept any response until I am given my $80.00 refund that he has said was being sent and then told you has been processed, with no check to date.

Wallace RV Repair is NOT a BBB Accredited Business.

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