Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty issue on 2024 Chevy truck not alleviated after 6 visits to dealership

  

  Business Response

  Date: 06/09/2025

  Customer has had his vehicle in several times for issues with his phone bluetooth dropping out and loosing volume on blinkers and other items. We have programmed the radio several times to try and correct, and even replaced the unit which we told the customer we did not believe would fix the issue. We have never been able to duplicate the customers concern as it is intermittent according to the customer. We have spoken to GM technical assistance and explained what all we have done, and they believe this could be an issue with the customers phone. The customer is scheduled to bring his vehicle in on 06-10-25, to let us program one of our phones to the vehicle and see if it acts up. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new truck from Beaty Chevrolet. One of the selling points referenced repeatedly during the sales process was “Beaty Chevrolet’s lifetime powertrain warranty.” I relied on this assertion & factored the related perceived value into my buying decision, thinking if I ever had an issue with the motor or transmission, it would be fixed for no cost to me.
  
  At 98,000 miles, & after performing all required maintenance (with the exception of replacing the cabin air filter – which has zero impact on the transmission), I was told by Beaty that I should replace my transmission & it would cost nearly $7,000. I believe they exaggerated the issue in an attempt to have me perform unnecessary repairs.
  
  I provided all receipts showing that I had performed all meaningful services, plus transmission services that were not even required in an abundance of caution. In a couple cases, I purchased the parts (oil, filter, brake fluid, etc.) & performed the services myself, but I did have the receipts for the parts. Regardless, Beaty refused to honor their warranty contract with me, so I took the loss. Beaty does not honor its commitments to its customers.
  
  I see from other BBB complaints for this same issue; Beaty attempts to shift the blame for not covering claims to “the customer’s extended warranty vendor.” This tactic is also deceitful because I had a contract with Beaty for the lifetime warranty, not whatever insurance/warranty company from which they bought coverage to transfer the risk. Beaty’s obligation to cover the repair was their obligation to me. If they cannot convince the insurance/warranty company to honor their agreement, that is between Beaty & the insurance/warranty company, not me. Beaty Chevrolet failed to meet their commitment to me, their customer.
  
  I will never do business with Beaty Chevrolet again & I would encourage other potential customers to go elsewhere & not take the risk that they will be impacted of Beaty’s deceitful business practices.

  

  Business Response

  Date: 05/27/2025

  The customer purchased a 2015 Chevy Silverado on 01-09-2016. The customer was given a service contract through Plateau Warranty. The customer had a failure concerning the transmission and brought the vehicle into Beaty on 05-06-2025. We determined that the vehicle needed a transmission and submitted a claim to the service contract provider. Since the customer had some maintenance services done at Beaty, the warranty company ask us to request the rest of the records from the customer, which we did. The customer provided what they had and we forwarded them to the Warranty company. The warranty company denied the claim because of missed and overdue services which is the customers obligation to maintain coverage of the contract. I have attached the detail from the warranty company to support their reason for denial, along with a copy of the contract that the customer had explaining what they were obligated to do. All customers have the obligation to maintain their vehicle to the manufactures obligations to maintain both factory warranty and any extended warranties. Beaty Chevrolet is not the warrantor of this vehicle, that would be General Motors or the service contract company. Since the vehicle is well beyond and manufactures warranty it falls on the service contract provider to approve any covered repairs, as long as the customer has fulfilled their obligations to maintain the contract. Beaty Chevrolet has no rights to approve a claim, that is between the customer and the provider. Please review the attached documents that explains why this claim was denied by the warranty company.

  Customer Answer

  Date: 06/03/2025

  I did not notice the email notifying me of the company's response.  I do not accept this response.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, March 30th 2025 my Tahoe lost all power while driving at 45 mph on TN 95 north. I purchased the Tahoe from Beaty Cheverlet in NOV 2024. The enginehad locked up. I was stranded on the side of a curvey dangerous road.
  
  The salesman was adamant no problems were associated with this model vehicle. Now their service department has mine as well as several others waiting for GM to provide a new engine.
  
  I still have not been given a reason why my engine locked up nor when I might get a replacement. 21 days in and no engine in sight!
  
  I have initiated GMs buy back program but really doubt there will be such an ending.

  

  Business Response

  Date: 04/21/2025

  Vehicle came in on 03-31-25 for a vehicle shut off concern. We diagnosed the vehicle and found it was going to need a motor most likely due to crankshaft failure. We put the customer in a rental vehicle that GM is paying for, and ordered the part on 4-1-25. On 4-2-25, we found out that the engine was on back, so we upgraded the part via a Special Parts Assistance case with GM to try and speed up the order. We do not have an ETA on the part at this time. I looked to see if there was a file with GM on a customer request for repurchase but there was nothing showing on my end yet. GM will typically not consider a repurchase request until the vehicle has been down for at least 30 days. We will be happy to assist the customer if GM approves.

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2024 GMC Sierra SLT at Beaty Chevrolet on June 5th, 2024. Paid for the truck in full that same day ($55,908). Was given a two month temporary tag which was good until August 5th, 2024. Upon receiving the title and going to get the vehicle registered in North Carolina, I was informed that the title I had received was Outdated and that the vehicle couldn’t be registered without the current title for the vehicle. Over the past 2 and a half weeks, I have tried to contact Beaty Chevrolet about the issue to which there has been no call backs or reach outs via call or email. The truck is still not registered due to the issue and there still hasn’t been any contact from Beaty Chevrolet.

  

  Business Response

  Date: 08/22/2024

  We  have contacted the customer and are taking actions to resolve. When we purchased the vehicle from the auction, they had lost the title, so we applied for a lost title. After receiving the title we forwarded it to the customer. in this process the auction also applied for a lost title and the two applications overlapped. We have contacted the customer and the state to resolve this situation, and will do so as soon as we receive the new information from the state.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having transmission issues with my 2018 Chevy Silverado. I have the “Beaty Lifetime Powertrain” so, I brought my truck into the service department on 4/19/24. They told me they would run diagnostics and let me know what they find. Well on 4/24 they call me and tell me the transmission does need to be replaced and the motor mount is broken and I will need to bring in all your trucks maintenance records. The next day 4/25 I bring in all my records just to be denied on 5/3 due to lack of proper maintenance. Very disappointed at this point as I was having jumping and transmission issues since I had the car but, since I was assured all would be covered as long as I own the vehicle I was not to worried. Big mistake. Not only did they not cover my warranty when I went to pick up my vehicle they drove it up front for me and it was covered in hundreds of blackberries that have now etched into my paint and on the inside on my car. (see pictures attached) I would like the repair that was warranted fixed as this was an ongoing problem. I would also like for my car to be professionally detailed inside and out. I would also like to have this service done at a different Chevrolet dealership as I am emotionally distressed over this whole ordeal.

  

  Business Response

  Date: 05/09/2024

  Mr. ****** came in on 04-19-24 for a concern of a check engine light and that the transmission will not pull up a hill, and a whining noise. The vehicle has a DTC code of P0796 which is concerning the valve body in the transmission. The transmission fluid was dark and smelled burnt. We determined that the vehicle needed the transmission replaced and gathered an estimate and called in a repair request to the customers extended service contract provider. The service contract company ask to see the customers maintenance records and we ask the customer to provide them. They gave us what they had which we sent to the provider, and there were gaps in the maintenance records. The contract the customer signed for the service contract states that they must have the oil changed in the vehicle at a certified facility every 6000 miles and that all factory recommended maintenance be performed and documented. The service contract provider informed us that the customer had missed 3 required services and that there were gaps in the oil changes outside of the required 6000 mile interval, and therefore they had to deny the claim because the customer did not fulfill the requirements set forth by the service contract provider for approval of the claim.

  As far as the berries that fell on the customers vehicle while it was here, they came from a tree not on our property and the service manager promptly cleaned the vehicle himself and brought around to the customer.

  Beaty Chevrolet did not decline the repairs to MR. ******* vehicle. The repairs were declined by the service contract provider because of lack of maintenance.

   

  Customer Answer

  Date: 05/23/2024

  Please provide your rebuttal response. 

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Nissan Murano on 5/8/23 and put 10,000$ down cash. I also purchased a warranty with the vehicle. Drove home and the check engine light came on. Took it back to get repaired the next day they refused to fix grill shutter. 2/13/24 I was an hour away from home. Vehicle lost all power. Had to get towed at my expense back to Knoxville. Repair shop found leak in transfer case and bearings in wheels were bad. Beaty Chevrolet is were we purchased it from. Parkside Dr Knoxville, TN. We dropped the vehicle off at the repair center at Beaty where they in turn had it towed for repair to Nissan dealership. Nissan repaired bearings and leak and we had to pay 120$ fee for diagnostic and 100$ warranty deductible. Picked it up and drove it for a couple of hours and it lost all power again. Had it returned the same day to Nissan because the issue was not fixed. Nissan said it was the grill shutter causing the issue because that's what the check engine light showed. It was not covered under warranty nor did Beaty want to pay for it. We paid around 450$ to replace that part. Picked it up again and by nightfall it lost power again and we were stranded. Had it dropped back off 3/22/24 and Nissan and it was kept over the weekend. Nissan called Monday morning and said nothing was wrong with vehicle. Monday night it lost all power and left is stranded again. We had to have it towed this time to Beaty Chevrolet. I came in Tuesday morning 3/25/24 and spoke with operations manager ****** ******** and told him all issues. They had the alternator replaced and sent vehicle home overnight with manager and he was stranded the next morning on the way back to work and had to have vehicle towed. We were given a rental on Friday 3/28/24 and told to come back Monday to see what we would do moving forward. Today 4/1/24 they are refusing to pay for a rental and still do not know what is wrong with my vehicle or a timeline. ****** was very dismissive and rude with our frustrations

  

  Business Response

  Date: 04/04/2024

  Customer has had an issue with their vehicle loosing power while driving and dying. Ted Russell Nissan has been working on the vehicle, but stated they could not duplicate. Vehicle has no DTC codes now and according to Ted Russell Nissan, they had no codes either, except for grill shudders, which were not covered under the customers service contract, but the customer agreed to replace and pay for at Ted Russell. Customer had vehicle  towed to Beaty, and when we went to it it started, but had low voltage, but no codes. We called Nissan, and they told us they had seen issues with the alternators failing that would not set a code, and since we had it hooked up showing low voltage, we contacted the customers service contract company to seek approval for replacement, which they approved. We installed the new alternator , and the shop foreman drove the the vehicle for about 30 miles, and the vehicle acted up again, and we had it towed back. We were able to get the service contract company to cover 2 days of rental for the customer but they would not cover anymore unless we found another issue that was covered. Customer became upset because we were still working to solve the issue, but could not get a rental covered at that time. Dealer was able to duplicate issue again and determined the new alternator had failed. We performed a service part warranty on that alternator and retested, and customer has picked up vehicle. Service advisor spoke wit customer 4-4-2024 and customer stated vehicle good at this time. Beaty has not charged the customer any money for this, and has been working hard to resolve this issue with customer. We are sorry customer has had an issue with their 2015 Nissan Altima, but we always try to help a customer.

• Initial Complaint

  Date:03/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment to get my car looked at because the check engine light was on and it should be under warranty and there is a recall on it too.The appointment was for Monday March 4th at 1030am. I dropped my car off and go an uber to take me to work with the understanding that they would call me when they found out the problem. I did not receive a call so I called the next morning when they opened but I got a voicemail so I left a message. That afternoon I still did not receive a call so I called again and got a guy named ******* who said my car was broken and parts were ordered and it would take about a year to fix. I didn't say anything and he explained that he was joking and they still haven't looked at it yet. He said they would look at it the next day. I called the next day and spoke with ***** who said they still haven't looked at it. He said if I would have waited he would have expedited the repair. I asked him why didn't he explain that to me before I left it? I thought I could go to work and they would just call me to tell me the problem . I asked how long until they look at it it. He said they have had cars there since feb 16th. I asked what was the purpose of an appointment. He said I should just come and pick up my car. I can't take it to anywhere or the warranty will be void and I have to pay for the repairs. I am at a loss what to do. I just want other people who buy a car from them to be aware of the service department.

  Customer Answer

  Date: 03/07/2024

  Beaty Chevorlete called me and offered to look at my car again. the manager apologixed and asked me to give them another chance to make things right. He even gave me his cell number. I agreed to give them another chance since he sounded very sincere. 

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck broke down in February that I purchased brand new in 2019. Apparently there was a recall for my exact year, make, and model with the exact issue I had, but for some reason my VIN wasn’t included, which I realize is not Beaty’s fault. However, I had it towed to Beaty and who knew this would be the start of an EIGHT month battle to get my engine replaced and have had to take it back almost weekly for the engine light that continued to come back on. It took them a month longer than what they said it would take to replace the engine and be ready for pick up. They had the engine, but seemed to never get around to replacing it. We didn’t get it back until early May although we continuously called needing our vehicle as my second child was due and born without our vehicle. Nearly every week we had to take it back for the engine light where they ran the codes and just cleared them every time before sending us on our way.
  
  On July 6th, our truck broke down again and we didn’t receive an answer on what it was until late August. We paid for the truck to be fixed and it has never been fixed. We had to buy a third vehicle because we were left with no choice and they refuse to provide a loaner. When my husband had to get our car seats out of the vehicle, no one could even find our keys and it had just been sitting for an entire month. It’s now OCTOBER and still not fixed although they said it would be repeatedly. They have had our truck more this year than we have. They rarely call us for an update. This is they worst place and worst service I’ve ever experienced in my entire life. I cannot convey how much of a headache and stressful this entire year has been. We constantly try to contact our service advisor and have left countless messages. Do not take your vehicle here. I bet I could’ve learned how to do it all myself and it would have actually been fixed. My truck is still not fixed and no one is returning our calls. If I could give negative reviews, I would.

  

  Business Response

  Date: 10/20/2023

  Repair is complete and customer has been contacted. Customer stated they were out of town and they sent someone from West Chevrolet to pick it up. The customer was not charged for the repair, and when the engine went out, which was out of warranty GM covered 75% of the repair. GM has stated that they will not provide anymore goodwill assistance for this customer.

  Customer Answer

  Date: 10/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the truck has not been repaired. We towed it to Chevrolet West to inspect Beaty’s work and they found an additional $1,645 in repairs that need to be made. I have contacted Beaty three times and left two voicemails for the service manager to resolve this issue. 
  
  
  
  Sincerely,
  
  
  
  ******* ****

  

  Business Response

  Date: 11/06/2023

  The only repair needed on vehicle at this time is the axle repairs which is due to normal wear and tear as determined by our shop and West Chevrolet. there was a wiring loom that west repaired at no charge. General Motors customer assistance has informed customer that no more Goodwill will be provided. Customer can authorize the axle repairs or pick their vehicle up.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/18/23 Beaty Chevrolet performed work on my 2008 Chevy Silverado. I had struggled to make an appt with them-they are very hard to reach.. I had left the truck a couple days prior and left a typed note with specific instructions on what to fix/quote. I specifically requested they not perform and work without my consent. I received a call from the service "advisor" with a list of all the charges should I agree to proceed with the work. After reviewing the charges I declined all but fixing an airbag light on the dash and anything associated with it. I left them a PRINTED DIAGNOSTIC FORM from AutoZone with details on the EXACT part and repair needed for the other check engine light that was on. (Which AutoZone provided free of charge.) I went to pick up the truck the following night (service was closed but they have a night cashier) and was shocked to find a bill for $1,071-the total amount quoted to me the day before for the repairs. I asked to speak to someone about the extra charges but of course no one who was their would help me and told me I had to call service the next day and refused to release my keys unless I paid the balance in full. I have since tried calling multiple times trying to reach the GM or the service manager and no one will return my calls. I have spoken with the service "advisor" and he said he would have them call me but still no return call. I even went on their website and did the online chat and the person I spoke with said they would have someone call me; afterwards a salesman starting e-mailing me with sales pitches and even he said he wpuld have them call me. Still no call. They charged me $155.97 to "diagnose" the repair I literally handed them a diagnostic sheet for and $92.97 to spray water on my sunroof and tell me they "couldn't duplicate the customer concern at this time." I simply want a refund for the 2 charges and a phone call from the GM/service manager.

  

  Business Response

  Date: 10/02/2023

  Mr. ***** was charged for the repair that he authorized on the left front impact sensor, we also diagnosed  3 other issues of concern and provided estimates on repair. If we perform a diagnosis on a repair and the customer elects to perform the repair, the diagnostic charge is applied toward the repair. If the customer declines the repair, they are responsible for the time spent on the diagnosis, which is common industry practice. We also performed an open recall on vehicle while it was here which General Motors paid for. If the customer elects to have the other repairs performed, the diagnostic charge which he paid will be applied toward the repair.

  

  Business Response

  Date: 10/03/2023

  The companies response is final. Customer requested work and diagnosis, and customer was charged fairly for all work performed.

  Customer Answer

  Date: 10/03/2023

  Hello! Thank you for contacting Beaty Chevrolet and attempting to help resolve my complaint. As with every single complaint I have seen filed against them they adamantly deny all complaints and refuse to take any responsibility for poor decisions or unfair actions they have taken against their customers. I truly believe you should look through their Google complaints and see they truly don't care about their customers and adjust their BBB rating accordingly so other people won't be fooled by the incorrect (in my opinion) rating you have for them. They should absolutely not have an A rating with the BBB. Again thanks for at least hearing my concern..

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I have bought at least 4 trucks from Beaty if not more. My latest is a 2019 Chevy Silverado. I decided to get the extended warranty when I purchased it which was $3000. I am having some kind of misfire/jerking issue when I drive and it’s getting worse and worse. I had an appointment this morning that I waited 3 weeks to get just for them to tell me that because the computer says there is no issue then they can’t fix anything. The mechanic drove it, said he feels what I am feeling but because no computer codes pop up they can’t do anything except charge me $200 for diagnostic and send me on my way. I am furious. Something is clearly wrong with my truck and because they won’t make any money off my extended warranty they don’t want to fix it. Now I have to find ANOTHER mechanic who knows how to tell what’s wrong without looking at a computer and pay more money. Never again will I purchase a vehicle from this dealership. Always done business for almost 20 years now, but not ever again. I need help getting my truck fixed because something is clearly wrong.

  

  Business Response

  Date: 08/24/2023

  Beaty Chevrolet would like nothing more than to repair our customers vehicle. The vehicle is out of factory warranty, but the customer has an extended service contract. When the customer brought the vehicle in wit a concern of spitting and sputtering, we initially checked the vehicle for any mis-fire codes or data trouble codes, and there were none stored. The technician then went on to check fuel trim levels for any abnormalities, but did not find any. The vehicle was not displaying any abnormal conditions while we were checking the vehicle. Dealer stands ready, willing and able to repair any condition which can be duplicated, but at this time the vehicle was operating as designed.

  Customer Answer

  Date: 08/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: When I had the truck looked at, they told me the computer showed no codes. However, the part where they said they couldn’t find or feel what I am talking about is untrue. When the service technician brought me my keys, he told me the computer showed no codes, however he did say the mechanic could feel what I was talking about when he drove it. I don’t understand why the story has changed. They could feel the misfiring, apparently they aren’t capable of figuring out what is wrong unless a computer tells them. A lot if things will not show up on a computer. But that doesn’t mean the mechanic can’t figure out the problem. They just were super busy and collected almost $200 for nothing and sent me on my way. I will be dropping it off with another mechanic n Tuesday September 5th for resolution. Once this mechanic diagnoses he problem, if it falls under my extended warranty I want the dealership to either fix it, or  reimburse me if the 3rd party mechanic fixes it. I just want the right thing to be done. 
  
  
  
  Sincerely,
  
  
  
  ***** *****