Complaints

This profile includes complaints for Knoxville TVA Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Knoxville TVA Employees Credit Union

  PO Box 36027 Knoxville, TN 37930-6027

  
• 

  Knoxville TVA Employees Credit Union

  1316 Wilson Rd Knoxville, TN 37912-5613

  
• 

  Knoxville TVA Employees Credit Union

  4118 Asheville Hwy Knoxville, TN 37914-3505

  
• 

  Knoxville TVA Employees Credit Union

  102 N Seven Oaks Dr Knoxville, TN 37922-2359

  
• 

  Knoxville TVA Employees Credit Union

  1037 Middle Creek Rd Sevierville, TN 37862-2940

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I draw SSI and that is my only income which is only 967.00. On 5-28-2025 I moved 450.00 to my Chime account and then the following day on 5-29-2025 I moved another 111.00 to the same Chime account. I got 15.00 in gas on 5-30-2025 at Food City located at Jefferson City, Tn. That was the last time I had my debit card in my possession. I lost it and I tried calling my bank Knoxville TVA in Jefferson City to report it lost. The bank was closed so therefore I tried calling the 800 number to report it lost that did not work and last but not least I attempted using there App still couldn’t not report it or freeze my card. Then on 6-2-2025 there was an ATM withdrawal in Morristown, Tn. of 20.00 first then 500.00 and finally another 400.00 dollars. I did NOT make any withdrawals from my account and besides that I only had 183.00 dollars. I was Not in possession of my Bank card first of all and Knoxville TVA has Never let me overdraft because my account is Not set up for overdrafts. Now Knoxville TVA is attempting to make me pay a total of 716.05 that I did Not withdraw and my only income is my SSI check. I don’t understand how anyone could withdraw money from my account when there was only 183.00 dollars to start. I am Not responsible of an error on there part and should Not be held accountable

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out to KTVAECU. Please call us at (865) 544-5400 and ask for ****** ****** to discuss your account.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was miss lead on applying for a loan I explained my whole thing nd what car i had to secure the loan not once was i evwr told the car wasnt enough to secure the loan and I was asked to have other person on the loan I did still not once was told the csr wouldn't be enough i feel they still 3 points from my credit on misleading of a loan. Never got a counter offer nothing I'm requesting that the 3 point be put back on my credit due to mislead and not inform led correct or told the right thing I'm closing my 4 account ls with the bank due to there misleading nd untruthful loan process. And the lady was extremely rude and in a hurry to get off phone lesson to the recordings I will be requesting them if thsi needs to go to court

  

  Business Response

  Date: 06/12/2025

  Thank you for reaching out to us. Our loan department will reach out to you to discuss this further. If you have questions, please call (865) 544-5400.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me preface that I’ve been working very hard for the past 7 years to rebuild my credit. I have a very good job and make very good money for this area. I wanted to build a better relationship with my bank and I had an offer on my account for debt consolidation. I wanted to get a better interest rate and just had a small debt or 2900. The loan officer that I was communicating with called me and said she needed my pay stubs which was fine. She continued to send very short emails that were sentences or limited without much empathy or excitement to work with me. I’m discussed some of my goals. That was ignored. She asked for a debt pay off amount from the company, address to send the payment explained this would go directly to them. Which was fine. I got her that information. She asked for a “billing statement” or “something”. Her words.
  
  I explained the nature of my job. That I’m very business and have been very accommodating to her requests and information. That I may need to cancel if more information was needed. This started very unprofessional exchange where she became upset and wrote in paragraphs talking about my poor credit, that I’m a risk, and sought them out. I let her know I felt this was unprofessional and was feeling basically attacked. This triggered more defensive emails arguing. I asked if what I sent would suffice “I sent the loan note, screenshots of payments etc”.
  
  She seemed upset and retaliated, now demanding the 10 day pay off on an official letter head from the company. This information was never requested previously just the amount and address and as she put it a statement or something. I find this behavior to be retaliatory and concerning. I was very accommodating initially and would have got this information if she properly explained it. I did let her know I am doing a BBB and CFPB complaint. That resulted in a short unprofessional email response.
  Do you want a supervisor??
  
  I’ve never felt so unappreciated or embarrassed.

  

  Business Response

  Date: 06/09/2025

  Thank you for reaching out! We would like to discuss this with you further. Please call ****** *** at (865) 544-5400. 

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid off an account that I had with Knoxville TVA Employee Credit Union, that was in my credit report, now it still shows on my credit report, that is still seriously damaging my FICO/VANTAGE Score, along with obtaining credit.
  
  So with this sincere request I ask that Knoxville TVA Employee Credit Union, give me a 1 time courtesy to remove & deleted the account I have with them from all 3 major credit bureau.
  
  I want to rebuild my credit, establish credit & earn a great credit score, so again I plead with you KVTVACU, that you allow me a 1 time courtesy to remove & deleted my account, I have paid what I owed
  
  Thanks

  

  Business Response

  Date: 05/06/2025

  Thank you for reaching out to KTVAECU. Please reach out to ****** *** at (865) 544-5400 to continue the discussion on this account.

  Customer Answer

  Date: 05/06/2025

  
  
  Complaint: 23217088
  
  
  
  I am rejecting this response because:
  
  
  I Notice That There Is A Few Errors Concerning This Account, As I Look With The 3 Different Credit Bureaus, Concerning My Late Payments And The Amount That Was Stated I Owed, So With That Been Notice, I Ask That This Charge Off Be Removed & Deleted Immediately.

   

  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with KTVA for my entire life. In that time I have had no issues with fraud or my account being tampered with. In the past year and a half, my card information has been stolen 4 times. I do not share my card number on sketchy sites, I have my charge notifications on to catch fraud quickly and I regularly check my transaction history. I do everything I can do to avoid being a victim of fraud and nothing has stopped this from happening. I do not live close to a local branch and have to have a new card mailed to me each time. This in itself is inconvenient and frustrating, but what choice do I have? In order to get a card within 3 days rather than the 10 days they offer for free, I have been charged a priority shipping fee of over $30. Not only is this bank no adequately protecting my information but they are asking me to pay money as an additional punishment to being targeted for fraud. I have remained loyal to this bank out of familiarity and years of good experiences. They have returned the favor by charging me when fraud is committed, refusing to have any empathy or understanding and by being completely inflexible. This is no longer a bank I feel safe trusting with my money or my information.

  

  Business Response

  Date: 12/31/2024

  Thank you for reaching out to us!  Please contact us at (865) 544-5400 and ask for Card Services. 

  Customer Answer

  Date: 01/02/2025

  
  
  Complaint: 22724708
  
  
  
  I am rejecting this response because: I have already attempted to have this conversation with the business itself. I have spoken to multiple different people about the same matter and their stance has not changed. When I brought up the possibility of taking the issue to the BBB, they stood firm in their decision to charge me yet again to get a new card after it had been stolen. Their decision to punish the customer for what is now a pattern of not being able to keep my information safe. I am rejecting this response because I have already gone down this path 4 times and nothing has been done. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently refinanced my car with another facility. The check was mailed to them on 6/11/24. I had been checking the status of my loan. With it showing active. I called they informed me that the check hadn’t been received and it was an active loan. If it wasn’t paid I’d have a late payment and they report. I contacted the refinance bank. They agreed to reissue a check and let me personally deliever it. The date of that was 7/26/24. Here’s my problem I’m out 292.00 dollars. They tried to blame it on the post office. I don’t think I should have had to pay that due to the fact it wasn’t my fault there was a problem with the mail. I think those fees should have been waived since I had personally delivered it. I feel like this is a little scam they have gouging to try and milk people for a little more money. Besides that I don’t see how the actual payoff amount goes up from what the app says or they told me over the phone in like 30 days.

  

  Business Response

  Date: 08/05/2024

  Thank you for reaching out to KTVAECU. We have looked into your account and we would like to discuss it with you further. ****** *** will reach out to you directly at the contact information provided in this complaint form.

  Customer Answer

  Date: 08/05/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22050353, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *********** *******

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a Chapter 13 Bankruptcy in 2016. At that time I owed TVA for an Auto I financed. TVA closed by checking account when I filed the Chapter 13. The Chapter 13 Court paid (through the court) the entire amount I owed on the Auto before they paid all the rest of my creditors. This November it will be 8 years since I filed. After 5 years the Bankruptcy Court closed the case after I paid 5 years on the case. After 6 years it came off of my credit report. TVA continues to post that I still owe $260.00 on the auto even though they say they charged it off. I have complained 4 seperate times to the credit bureau and it was taken off of my credit report, But within 30 to 60 days the TVA entry pops back up says I owe $260.00. I do not owe this and the Chapter 13 case was finished after 6 years and it shows that TVA was paid 100% of what I owed TVA. I e-mailed TVA and told them all of this. TVA makes it very hard to contact them if you do not have an account with them. Why do I have to be still be punished over and over on an account that was paid in full in 2020 by the bankruptcy court? All I want is a resolution to have this permenately taken off of my credit reports. I don't think that is asking too much. TVA needs to make it easier for a person to resolve such issues and not be so big minded and keep up with such practices rolling over the little man. I paid the price for my mistakes and I need a break. Thank you for your time.

  

  Business Response

  Date: 07/23/2024

  Thank you for reaching out to us. KTVAECU has taken steps to update the Credit Bureau. For further discussion regarding this matter, please call (865) 544-5400 and ask for ****** ****

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the account is not mines i asked them to validate and the couldnt
  Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

  

  Business Response

  Date: 06/26/2024

  Thank you for reaching out to KTVAECU. For account security and confidentiality, please contact us at (865) 544-5400 to discuss further.

• Initial Complaint

  Date:04/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022, Knoxville TVA Credit Union issued me a credit card , after I had financed a vehicle through the Credit Union. I have paid both accounts exemplary since the accounts were opened. On January 2024, the credit card account was closed without my knowledge. I only obtained this knowledge when I called to make Februarys payment and was transferred to the collections department. Collection manager , Julie, explained that the indirect lender manager, Abby, closed the account , apparently due to Abby and myself having a disagreement . To talk about my account , I have to talk to the collection department . I have never missed or been late on a payment . Personal reasons should not be a reason to close an open revolving account . This is negatively affecting my credit, as it shows as a collection on my credit report and does not show as a revolving account that is paid perfect every month, which would continue to help my credit . Indirect loan officer Abby , went as far to say if I did not continue to pay this account , she would make sure my vehicle would be repossessed . This is extremely unprofessional , manipulates the statute of rights , and is negatively affecting my credit.

  

  Business Response

  Date: 05/02/2024

  Thank you for reaching out to KTVAECU. We have mailed you a
  letter summarizing past conversations and the actions taken. Please call (865)
  544-5400 and ask for ****** *** if you have additional questions.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the first of February my things were stolen purse phone etc and I had to order new cards etc there are transactions on my cash card that I have no clue how or who it happened and yesterday I had put my last 300 on my cash app card and it was taken by the credit union I don't have an account nor do I know anybody with this account nor did allow anybody to have permission to do anythin. g with my account I'm on disability and I need my money I don't have an account with any credit union and never had one this is not my fault and I shouldn't be responsible for anything that has happened

  

  Business Response

  Date: 03/08/2024

  Thank you for reaching out.  We have reviewed your account.  Please contact us at (865) 544-5400 and ask for ****** *******