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Business Profile

Fashion Accessories

Patricia Nash Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Alatra Backpack - Clear Bag on June 28th. ***** *******. The item was shipped via USPS with tracking number stating it was delivered today - Your item has been delivered to an agent at the front desk, reception, or mail room at 2:31 pm on July 5, 202* ** ************ ** *****.

    I live in a duplex. The is no front desk. Google the address!!! I called and email their customer service and spoke with nicole via phone and email. I was told that I need to reach out to the shipper to track down the package. I have never heard of such foolishness in my life. Nicole told me that once it’s leaves their warehouse it becomes my possession even if I haven’t received it.

    What is the proof of delivery?
    Where is the accountability and customer service focus?

    Who are the people they hire for customer service. Not one once did they attempt to make things right.

    I paid ******* **r a handbag that I never received and now I’m being asked/expected to become a detective?

    I’m warning everyone… DO NOT SHOP with Patricia Nash!!!

    Business Response

    Date: 07/18/2024

    We are very disappointed to hear about this and apologize for the inconvenience. We are trying our best to resolve but unfortunately working with another organization like the USPS limits us. USPS does not allow us to file claims for the customer once the package has shown delivered. We attempted to process a refund but the customer had already opened a chargeback, when that happens Shopify does not allow us to issue a refund. If the customer will close the chargeback we can process the refund in full, I believe our customer service team has explained all of this and again we are very sorry for the inconvenience. We do try our best but sometimes problems do happen. 

    Business Response

    Date: 07/18/2024

    Hello, it is my understanding that the refund has been processed. It took a couple of days after the chargeback was closed for us to take action. I hope this is all resolved for you. 

    Customer Answer

    Date: 07/20/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21947518, and find that this resolution is satisfactory to me.

    I have received the request refund. 



    Sincerely,



    Tifani *****

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2024 I purchased a backpack, N32927-CHOCO, from Patricianashdesigns.com. I received the backpack on April 13, 2024. The backpack did not come with a warranty card as all of her purses do. I attempted to register my backpack with their website but I can't because I don't have a photo of the warranty card.

    On April 15, 2024 I contacted [email protected] for assistance. I was told they do not "replace" cards. But it is not a replacement since I never received a card. And to return to backpack they are going to charge me additional money in addition to the **** that I already paid.

    Customer Answer

    Date: 04/16/2024

    The company, *******************, entered the warranty information for me because I could not complete the warranty without a photo of the warranty card that was not included in my purchase. They extended the warranty for an additional year. Although, I still do not have the warranty card and care instructions that was supposed to come with the backpack. 

    Business Response

    Date: 04/16/2024

    Hello, I'm sorry there must be some confusion. When contacted about the bag not having a warranty card, our customer service team told her they would honor the warranty and registered the bag for her. The customer evidently requested to return the bag so that's why she was sent return information. There is no need on our end to return the bag. The bag is registered and carries the warranty. Please let us know what you would like to do. We want the customer to be happy with the product.

    Thanks!

Patricia Nash Designs is NOT a BBB Accredited Business.

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