Complaints

This profile includes complaints for Pilot Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pilot Company

  5508 Lonas Dr Knoxville, TN 37909-3221

  
• 

  Pilot Flying J

  600 S Pennsville Auburn Rd Penns Grove, NJ 08069-2938

• 

  Pilot Company

  1530 Rest Church Rd Clear Brook, VA 22624-1412

• 

  Pilot Travel Center

  8924 Lake Rd Seville, OH 44273-9003

• 

  Pilot Travel Center

  4376 N State Road 59 Brazil, IN 47834-7561

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello we started having many issues this year with transaction charged to us and not ours. We did promptly complained to Pilot but our reresentative does nothing. ****** does not respoind to emails also there is a rep Velibor that attached to the emails and said he will assist, while absolutely nothing is done and the new wrong transacations keep coming. The first issues that is not responded is over 6 month now!

  

  Business Response

  Date: 01/11/2024

  Pilot Travel Centers LLC ("PTC") has reached out to Ms. ******** regarding her complaint.  Ms. ******** has provided PTC with more information regarding the issue, and we are currently looking into her allegations.  

  

  Business Response

  Date: 01/25/2024

  As stated in the previous response, PTC’s sales team is currently in communication with WEX concerning Ms. ********** claims and are working with them for a resolution to this matter.  We hope to have this resolved as soon as possible.

  Customer Answer

  Date: 01/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Pilot charged our bank account not WEX. See attached wex response. 
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer who uses pilot flying j frequently. I was off from work from November 2022 until August 2023. When I realized that my card had been used.
  I have been calling. and calling and to no avail am I getting any answers. Every time I call I get told I will get a call back or someone will get in touch. It has been 4 months and I know it doesn't take that long to resolve a problem. I'm getting shoved up under the rug. All I want is what is owed to me and what I earned.

  

  Business Response

  Date: 01/11/2024

  Pilot Travel Centers LLC ("PTC") has reached out to Ms. ****** for more information regarding her complaint.  She has provided said information, and we are currently looking further into her allegations.

  

  Business Response

  Date: 01/29/2024

  Ms. ****** is requesting assistance regarding alleged lost or stolen points in regards to the transactions made at Store #289 in Beloit, WI.  The points that were used during these transactions still fall under the Terms & Conditions for the MyRewards program, which states "PTC is not responsible for any lost or stolen Cards or MyRewards Points, regardless if earned or purchased.  MyRewards Points and other benefits cannot be credited back to an account if they are lost or stolen."  (Terms & Conditions -   Again, we apologize for any inconvenience this may have caused Ms. ******. 

  Customer Answer

  Date: 01/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I was told if I provided all the information that I would get my points back and now you're telling me something different.
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/23 I purchased fuel and def from pilot/flying j. On 11/21/23 had to put my truck in the shop for engine light and engine derate at Rush truck centers. Mechanic came back with def was mixed and bad. I purchased a little over 11 gallons of def at the pilot/flying j. The Mechanic showed me the def and that the def I purchased was not def. I contacted Pilot/flying J and made a claim and sent in receipt of purchase. They claim there's nothing wrong with they fuel and no other complaints. I know def is contaminated and I also know I'm not the only one. Because of the contaminated def I have had to get my system repaired.

  

  Business Response

  Date: 12/27/2023

  Pilot Travel Centers LLC (“Pilot”) is in receipt of the
  complaint from ***** **** regarding the alleged contamination of the fuel
  system in her vehicle.  Ms. **** claims
  that she fueled at the Pilot travel center location in Cartersville, GA (Store
  #067) on November 20, 2023, where she received fuel and Diesel Exhaust Fluid
  (“DEF”), and that the DEF dispensed into her tank was bad.  This has allegedly caused damage to Ms.  vehicle.  Pilot’s risk management team
  previously received and investigated Ms. ****** claim and found that there is
  no evidence that Pilot provided contaminated DEF to Ms. ****.
  
  As with almost all other Pilot locations, Pilot DEF in Cartersville,
  GA is maintained in underground storage tanks at the travel center
  location.  These tanks are constantly
  monitored by a Veeder-Root monitoring system, which provides readings multiple
  times each day.  Among other things, the
  Veeder-Root system constantly monitors our fuel storage tanks for any
  contaminants, excessive amounts of water in the tanks, and temperature.  Pilot pulled all Veeder-Root monitoring
  reports for November 20, 2023.  None of
  those reports revealed any contaminants, any water, or any other issues with
  the fuel storage tanks.  Pilot has not
  received any other complaints of contaminated DEF (or any other fuel) from that
  store on that date.
  
  While Ms. ****** vehicle undoubtedly experienced an
  unfortunate issue, we respectfully disagree with Ms. ****** allegations that
  Pilot’s DEF caused this issue.  Our
  investigation has revealed no facts to support the allegations that
  Pilot provided contaminated to DEF to Ms. ****.
  
  Please do not hesitate to contact Pilot if you require any
  additional information in connection with the above-referenced complaint.

  Customer Answer

  Date: 12/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Truck Serviced at Rush truck centers in St. Peter’s MO found that majority of the def in the tank was contaminated which Cartersville GA is the last location fueled at of a total of 11 gallons was purchased. They also provided samples and showed me that it was not def in tank. They also provided me with detail that def is heavier than fuel. The fuel floats atop of def once the def was gone from my tank it began to use what I thought was def from the pumped def at pilot. The tank was full of mixed fuel.
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We fueled from their pump based on dialer report the fuel was mixed with regular gas now calming repair of our truck

  

  Business Response

  Date: 10/12/2023

  Pilot Travel Centers LLC is happy to look further into this complaint.  However, we will need to know the location where ************ fueled.  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue arose on July 8,2023. I stopped at the store around 4:45-5am. Made a purchase of something to drink. I had a little time to spare so I sat down at one of the stores electronic gaming machines. I put a 10$ bill in the machine and proceeded to play. On the 2nd or 3rd spin I hit for $240. I played it back down to $210 and collected my balance which printed a ticket behind the register. I knew I could only redeem my balance as store credit. So my friend came in the store to see what the hold up was and I told her to pick out a few things as I did as well and took them to the counter at the register. The cashier rang upy items and I informed her I printed a ticket from the machine and I had a credit of $210 to deduct my items from that credit. Some how she didn't know how to use the machine that operates along with these video machines. I was then informed my balance was stuck in the machine and I had to wait until the manager got there at 6am to fix the issue. So about 6:15am the same day I enter the store and speak with the manager and she tells me that they will have to contact the gaming machine company.. Titan I believe she said and they have to fix the ordeal. For me to leave my name and number and someone would contact me on when I could come pick up a card that would have my store credit balance on it. I've called several times to the store and have gotten nowhere. I've filed complaints with corporate headquarters and have left my name phone number and email for someone to get a hold of me. I've filled out surveys they've sent through email. I've yet to be contacted by anyone concerning the matter. Nobody whatsoever has come forward to make this right. It's just been slack business practice all the way around. From the ill trained cashier right on to the slack GMs and CEOs. It's their duty to honor their policies. I played with my cash and won fairly I deserve to get what is owed to me. The company will lose way more than they ever gained by treating loyal and paying customers this way! A record of this should be stored in the machines hard drive. Everytime the machine spins it is recorded.

  

  Business Response

  Date: 10/19/2023

  Tell us why here...Pilot Travel Centers LLC (“PTC”) is in
  receipt of the complaint from ****** ****** regarding an issue with the
  winnings from a gaming machine on July 8, 2023, at PTC Store #071, located in
  Port Wentworth, GA, wherein Ms. ****** alleges that she was unable to claim her
  winnings, which was $210.00 and was to be provided as store credit.  Ms. ****** maintains that there was an issue
  with the ticketing system, in which her winnings were “stuck in the machine,”
  and that the store was unable to provide her the credit.  Ms. ****** states that she was told this was
  a matter that the vendor would need to resolve.
  PTC’s gaming vendor visited Store #071
  to investigate this matter, and per that investigation, found that Ms. ******
  was given the rewards through the ticket printed.  PTC is unable to provide a cash payout, which
  is illegal and not an option.  If Ms.
  ****** has not already done so, she can purchase store merchandise, lottery, or
  gas with the ticket the clerk provided her. 
  The general manager of the store has been provided a screenshot of the
  ticket that was printed should Ms. ****** visit the store in the future.
  Please do not hesitate to contact
  Pilot if you require any additional information in connection with the
  above-referenced complaint.

• Initial Complaint

  Date:06/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a professional driver and use my card everyday.,every week I join the challenges that are presented on the app and in store but it never gives me the items no matter what. I have completed all required and still I do not get what the items were for that week. I have contacted guest services over and over and they see the issue, promise me it will be fixed, give me a case number and nothing ever transpires. Lied to on a weekly basis.
  
  I have attached the challenge I’m referring to. You will see the items were added but they were manually added by a supervisor. I don’t want to have to call in every week for them to add it. Customer service agents or supervisors keep saying it will be fixed but doesn’t happen

  

  Business Response

  Date: 07/17/2023

  Pilot Travel Centers LLC (“PTC”) is in
  receipt of the complaint from *** ******* alleging he was not receiving the
  reward items advertised through the Pilot MyRewards app upon completion of the
  promotional challenges, as advertised. 
  Mr. ******* claims he has had to contact Guest Services numerous times to
  resolve the matter but is still experiencing issues.
  

  After an internal investigation into
  this matter, it was found that Mr. ********** session profile only contained an
  auto driver card and not his Pro Driver card, which haulted the purchase
  history from flowing up the session correctly to trigger the reward each time
  he fueled.  PTC has addressed the issue
  by adding both Mr. ********* Pro Driver cards to the correct session profile,
  which should resolve any issues moving forward.
  

  Please do not hesitate to contact
  Pilot if you require any additional information in connection with the
  above-referenced complaint.

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: CAT Scale & GM Mismanagement /
  
  Location: Flying J Travel Center #712, 5901 Fairfield Road, Columbia, SC /
  
  Manager: ****** /
  
  CAT Scale Guarantee: We weigh what we say or we pay and we mean it! /
  
  Details: Issued wrong weight ticket for military U-Haul trailer PCS move on 4/17/23 @1257 for 49,700 pounds. Called and spoke to ***** on 4/18/23 at 1624 and 1818 while driving to AL; ***** my ticket was missing but all military tickets are recorded and that Manager ****** would call when back at work on 4/19/23. Never received a call from ******; tried ****** three more times on 4/19/23 at 1647, 1650, and 1656. Had to drive 65 miles roundtrip in traffic in Alabama on 4/19/23 for a reweigh of the empty U-Haul which was weighed incorrectly on 4/17/23 at Flying J #712 in South Carolina. Had to pay additional $20 to keep the U-Haul and extra day to reweigh. Finally reached ****** by phone and he said to come back to his location when in South Carolina. Drove 90 minutes (60 miles) roundtrip to Flying J #712 on 4/12/23 and waited 20 minutes at register due to credit card machine outage. Finally issued $13 for CAT mis weigh on 4/17/23. Employee **** called ****** for additional compensation. Manager ****** mocked me by saying he could have just mailed me the $13. He said he did not own the store and could not do anything to help offset my expenses due to their CAT scale mistake. Nothing for the 125 additional miles and fuel, nothing for the additional 3 hours, and nothing for the additional $20 to U-Haul, nothing, nothing. The manager, ******, seemed offended that I was troubling him. ****** does not embody the Flying J winning spirit; he is unkept and tucked away in an office. When his employees make mistakes, he has nothing to offer, no solutions. Recommend replacing ****** with a real manager and leader who captures the Flying J winning spirit.

  

  Business Response

  Date: 05/08/2023

  Pilot Travel Centers LLC (“PTC”) is in
  receipt of the complaint from ***** ***** regarding an incorrect CAT Scale
  charge at Pilot Store #712 in Columbia, SC on April 17, 2023.
  After an internal investigation into
  this matter, we have confirmed that Mr. ***** received his refund for the CAT
  Scale transaction, and we apologize for any inconvenience he experienced during
  this time.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 14th 2022, my car was overheating so pulled into parking lot at Sullivan Missouri location. same location i go to all the time. I got my family out of the car, took them and babies inside out of the hot heat so i can accesss the situation and get us back on the road. While the car was coolin off. The guy that was powerwashing the parking lot ruined my 1995 special edition mustang. The whole car, windows, glass and all had yellow paint chips and black asphalt chips all over my car from him powerwashing right next to it. Wen i came out cause i saw him looking at my car, he told me wat he did. He offered for me to meet him at car wash so he can wash my car after he got off work but mine is overheating and was running late to a important doctors office visit for baby. So, more time wasted while the rain and the heat cooked the chipped paint more into my car paint. Its sat thru all kinds of weather since its been almost a year. Ive tlked to several ppl at Sullivan location and emailed corporate several times. They said they have made a report but i havent heard anything and im still driving this no longer beautiful anniversary edition mustang!! I need sumthin fixed fast. The longer it sits, worst its gonna get. Im about to call my attorney. Needs paintjob, and all nrw glass. its all covered. And tha baby missed her doctors appointment that day. She was a new baby then and had kidney issues and couple other things that couldn't wait to get checked frequently.

  

  Business Response

  Date: 03/28/2023

  Pilot Travel Centers LLC's Risk Management Department reached out to *** ****** on March 23, 2023 via phone.  Our adjuster did not receive an answer, so they left a voicemail message providing contact information.  However, *** ****** never returned the call.  At this time we consider this matter closed until *** ****** responds to our adjuster.

  Customer Answer

  Date: 04/09/2023

  After 6 attempts to cal* **** ********. He finally answered my phone call, and told me they wanted to pay to detail my car, he was very rude to me. He told me he didnt have photod so asked me to email them to him. Which was a lie. I put photod on bbb wen i made the report. I have emailed him photos and he still again has not responded to me.   I didnt email bbb bck bcause i didnt want to make him look worst if they did fix it.  But now that hes a lier and only offered to wash my car, im emailing again.   My car will never b the same. It is a special edition anniversary car.  The initial mess up was almost a year ago.  Its sat in rain,  snow, heat,  i dnt know why he thinks even just washing the car will get all that yellow paint and black chips of asphalt.  Please help me reopen this case. He isnt doing me right, and the parking lot was busy that day. I cant b the only one with yellow and black spots on their vehicles.   So far everyone i have talked to from pilot has been rude. But yet its my car and i was a patron of theirs and have been for 38 yrs.   **** * ***** *** ***** ***** *** *** ****  

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a hot shot truck driver. I had gotten gas at this location and got water in my fuel. I filled a claim with them at the beginning of February. They have yet to contact me back. My claim number is 05161387. The manager confirmed they're was water in the tank and they dug it up and replaced it. I have allot of money lost from this in repairs and lost wages. I have contacted them like 6 different times and am still waiting for they're claims adjuster to call me. It's supposed to take no longer that a few weeks and it's been almost 2 months now. I need reimbursed. I have lost $2,000 from this and they are just blowing me off. I am a independent trucker and this money is all out off my pocket. I need this money back to stay afloat. Please help me.

  

  Business Response

  Date: 03/28/2023

  This matter is being handled by Crawford and Company on behalf of Pilot Travel Centers LLC.  Crawford and Company has diligently attempted to contact Mr. ****** in the past couple of weeks without any success.  If Mr. ****** would contact Crawford and Company or reach out to Pilot Travel Centers LLC and ask for the Risk Management department, we will be happy to assist with this issue.  

  Thank you,

  Customer Answer

  Date: 04/05/2023

  I still have not received any kind of compensation. I've sent in a invoice to ****** ******** and have received no response and have heard nothing back from them.

  

  Business Response

  Date: 04/26/2023

  In the last conversation Crawford and Company had with Mr.
  ******, they explained to him that he needed to produce actual documentation in
  order to proceed with his claim. 
  Crawford and Company have requested that Mr. ****** send them an invoice
  from an actual mechanic, a receipt from the tow truck company, and pay stubs
  showing his lost wages.  To date, Mr. ******
  has refused to provide the requested documentation.  If Mr. ****** would send along these items to
  Crawford and Company, they will be happy to move forward with his claim.

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18/29/and August 17th 2022 I sent an email to the reps handling my account for fuel to update my bank account for drafting payments with no reply back at all. Finally on August 18th 2022 I got a reply back from a rep handling my fuel account after sending 3 emails asking for me to send a new eft form which I had already done so prior. I sent the form again and asked for the account to draft payments be updated again. I also asked about longer terms to pay back credit the rep stated " I cant switch you to weekly until I have 60 days of clean draft history." I asked her why 60? When I have other truck driver friends who only have to have 30 days of clean drafts. The rep replied "60 days is our policy. I am not sure why your friends have 30 day trial periods." I told her its not fair the company doesn't have the same rules for everyone and asked for a new rep because she still hadn't confirmed she updated my account # to draft payments from and I had a feeling she wasn't being completely honest with me about the 60 day policy. She told me I cannot switch reps I have to use her and I felt that was also not true. In November of 2022 I decide the use the account to get the 60 days of clean draft history she kept talking about when it came time to draft my account I got a NSF because !She didn't update the account prior when I asked 4 TIMES! I reached out to her mgr. and two other Mgrs. in the company looking for help with this situation because I didn't think it was right for me to get a $80 something charge for her not doing her job! Her Mgr. was no help and wouldn't give me a new rep. The other mgr. credited back the fee but just last week I learned he closed my account and notated "DO NOT REACTIVATE DUE TO NSF". I was very shocked I feel like I was retaliated against because I told them what they were doing wasn't right and it wasn't my fault the payment didn't go through it was their employees fault for not updating the account the 4 times I asked.

  

  Business Response

  Date: 03/07/2023

  Pilot Travel Centers LLC (“PTC”) is in
  receipt of the complaint from ******** ***** regarding an issue with her
  account, wherein she requested her PTC account representative to update her banking
  and drafting information on three separate occasions in 2022.  The first was July 18, the second July 29 and
  the third was August 17.  Ms. ***** alleges
  she received a reply on August 18 asking for her to provide the updated banking
  information.  Even though Ms. *****
  claims she previously provided the new banking information to the
  representative, she resent it again on August 18, 2022.  Ms. ***** claims that, when an attempt was
  made to use the account in November 2022, she received a message that customer
  was not authorized and incurred a fee of “$80 something.”  Ms. ***** states she requested a refund for
  the fee since she had provided the requested banking information, which was
  approved.  However, Ms. ***** said she
  has since noticed that the account has been closed and notated to not be
  reactivated, and Ms. ***** feels like this was retaliation for telling the representative
  that they were incorrectly doing their job. 
  Ms. ***** has requested that her account be reactivated.
  After an internal investigation into
  this matter, we discovered there were payment issues on the account and that
  PTC did inadvertently failed to update the account information in a timely manner.  Any fees Ms. ***** acquired from this
  oversight were credited back to her account. 
  However, in December 2022, Ms. ***** indicated that she no longer would
  be using the account given the deterioration of the relationship with PTC, and
  we agreed to her request.  Therefore, PTC
  respectfully declines Ms. *****’s request to have her account reactivated.
  Please do not hesitate to contact
  Pilot if you require any additional information in connection with the
  above-referenced complaint.

  Customer Answer

  Date: 03/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the account is noted to be closed "due to NSF" which is not true. I would like the account noted closed at business mgr. request. As closed "due to NSF is a false statement due to the failure of agent not updating the account correctly. This is the retaliation the credit department knows "due to NSF could directly impact a businesses chances of obtaining more credit. 
  
  
  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 03/28/2023

  We have made a request to have the "NSF" removed.  The change could take up to 48 hours to complete.  

  Thank you,